Anne-Céline Depierraz
Consultant at EHL
Hotel Employee Training Impacts Customer Experience and Happiness
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role...
Anne-Céline Depierraz
Reading Time: 10 min
Vocational Education and Training: The need of the hour for youngsters?
Discover how the right education can equip students for their future careers through Vocational Education and Training. Delve...
Anne-Céline Depierraz
Reading Time: 11 min
The art of asking questions in EHL Train The Trainer programs
The artistry of questioning resides in the ability to inquire, provoke thought, and stimulate meaningful conversations. Asking...
Anne-Céline Depierraz
Reading Time: 8 min
In-house vs. external training: Which is right for your hotel?
How do you maintain peak performance amidst the rapid pace of the hotel industry? One crucial aspect of maintaining excellence...
Anne-Céline Depierraz
Reading Time: 7 min
Successful employee training: Tips for employers and managers
The success of any organization or business depends on the quality of its workforce. Especially if its activity revolves around...
Anne-Céline Depierraz
Reading Time: 6 min
High Turnover in the Hospitality Industry: A Result of Neglected Training
In the hospitality industry, providing excellent service is crucial to success. However, achieving this goal is not easy, as the...
Anne-Céline Depierraz
Reading Time: 5 min
Things you didn’t know about vocational education & training
In a rapidly changing world, transition from school to work has become more complex and challenging for young people. If...
Anne-Céline Depierraz
Reading Time: 3 min