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Human Experience

host welcoming guest
Experience Economy / Human Experience

Airbnb Host Experience: What Happens When Work Enters Your Home

What happens when your home becomes your workplace? This question often arises when analyzing how...
Dr Sowon Kim
Reading Time: 5 min
man standing in front of a lot of information
Human Experience

Data Anxiety: The Impact of Information Overload

We live in a world flooded with information, where the question of data has gone from being a useful resource to an unstoppable...
Dr. Tatyana Tsukanova
Reading Time: 5 min
human-centricity
Human Experience

It’s time to embed human-centric principles in all organizations

For too long, the vast majority of humanity has been left out of the business equation, says the Dean of EHL Hospitality Business...
Dr Achim Schmitt
Reading Time: 4 min
Event Sponsorship
Human Experience

Understanding event sponsorship as a marketing tool

With the cost of marketing on digital platforms going up and conversion rates heading in the other direction, brands in many...
EHL Graduate School
Reading Time: 4 min
Human-centric hospitality
Human Experience

Human-centric hospitality: The key to thriving in the industry

In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the...
EHL Graduate School
Reading Time: 4 min
people first culture
Human Experience

Putting people first: Business success with a human-centric approach

It's no secret that many employees feel unappreciated and undervalued in today’s workforce. Competition for good jobs is fierce,...
EHL Graduate School
Reading Time: 9 min
Airbnb short term rentals
Human Experience

How Airbnb and short-term rentals reshape rural and urban communities

In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from...
Dr Cindy Heo
Reading Time: 5 min
consumer insight is a driving force in navigating CSR
Human Experience

How consumer insight is a driving force in navigating CSR

It used to be the case that organizations were only responsible to their owners and shareholders. The primary goal was to make a...
EHL Graduate School
Reading Time: 5 min
Cultural Intelligence
Human Experience

The Importance of Cultural Intelligence in Hospitality

We all know that good service is kind, correct, respectful, efficient, and effective, but what if those qualities mean different...
EHL Insights
Reading Time: 5 min
Human Experience

Customer service management with a people-first hospitality touch

Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one...
Meygan Gerber
Reading Time: 5 min
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