Technology & Systems

A chatbot in a phone and its analysis on a laptop

Hospitality / Technology & Systems

Hotel Chatbots Explained: Benefits, Challenges, and Best Practices

Hotel chatbots are revolutionizing the way hospitality businesses connect with guests. Generative...

Emma Näpänkangas

Reading Time: 7 min

A guest browses a digital room service menu

Technology & Systems

Psychological Insights into AI in Hospitality

AI in hospitality is reshaping the industry, but the real challenge isn’t just technical, it’s human. How guests and employees...

Dr Valentina Clergue

Reading Time: 4 min

Technology & Systems

Decoding LinkedIn: Job Search and Digital Recruitment Strategies

Unlock LinkedIn's secrets to job search success and smarter hiring decisions. Dr. Sébastien Fernandez reveals how your profile...

Beatrice Venturini

Reading Time: 6 min

Technology & Systems

AI in hospitality: Personalizing and enhancing guest services

This article was written as part of HFTP Digital Horizons 360 Symposium in Palma de Mallorca and also appeared in the inaugural...

Bianca Lüthy

Reading Time: 3 min

Technology & Systems

The future of tech in hospitality

In prehistoric times, our technology was limited to tools made of stone and bone. In the 21st century, we live in an era of...

Dr. Tatyana Tsukanova

Reading Time: 6 min

Technology & Systems

Dr. Inversini on human-centered digital transformation

Welcome to a new Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to...

Beatrice Venturini

Reading Time: 5 min

Technology & Systems

Why Human-Centered, High-Touch Customer Service Still Defines Exceptional Hospitality

Technology is continuing to transform how the hospitality industry operates, enabling greater speed, efficiency, and data-driven...

EHL Insights

Reading Time: 6 min

Technology & Systems

Digital Transformation: A Competitive Edge in Tourism & Hospitality

“If we are digitally on the way and data-based, […] it is essential that the guest stands for us in the center. Digitalization...

Resilient Tourism Team

Reading Time: 5 min

Technology & Systems

Restaurant Technology in 2026: What's Changed

The tech that’s reshaping restaurants today wasn’t built exclusively for restaurants. Artificial intelligence, computer vision,...

EHL Insights

Reading Time: 11 min

Technology & Systems

How hoteliers are using AI for Revenue Management

Hotel revenue management is the process of optimizing revenue by predicting demand and setting prices accordingly, most commonly...

Dr Cindy Heo

Reading Time: 4 min

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