Dr Reza Etemad-Sajadi
Full Professor at EHL Hospitality Business School
Using AI-equipped service robots: the customer point of view
Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
6 main ethical concerns of service robots and human interaction
“Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the...
Dr Reza Etemad-Sajadi
Reading Time: 4 min
Service Recovery in the Airline Industry
Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research assesses the impact of airline passengers’...
Dr Reza Etemad-Sajadi
Reading Time: 4 min
Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints
Led by the team of Associate Professor Dr. Reza Etemad-Sajadi, this research aims to investigate direct and indirect effects of...
Dr Reza Etemad-Sajadi
Reading Time: 4 min
Finding Meaning In Travel
For more and more travelers nowadays, vacations are less about the “fly and flop” and more about living an outstanding experience...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
Bringing Hospitality Inside Seniors’ Smart Homes
As life expectancy continues to increase in our ageing populations, improving the quality of life for the elderly presents a...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
Restaurant Revenue Management Practices
Revenue management is all about pricing strategies to allocate the right capacity to the right customer, at the right place, at...
Dr Reza Etemad-Sajadi
Reading Time: 2 min