The Future of Hospitality
Hospitality is built around a simple promise: provide a place to stay, a meal to enjoy, or an experience that makes travel...
EHL Insights
Reading Time: 6 min
Sustainably speaking: My journey to COP27
The 2022 United Nations Climate Change Conference, also known as COP27, took place from 7-18 November 2022. Sponsored by EHL and...
EHL Insights
Reading Time: 4 min
The Circular Hotel Business Model: Why Rethink & Redesign Beat the Classic 3Rs
Climate change, biodiversity loss, waste generation, and resource scarcity are no longer abstract risks. They are impacting...
EHL Insights
Reading Time: 6 min
Understanding Customer Experience Quality in the Hospitality and Leisure Industry
Understanding, defining, measuring, and ultimately improving customer experience quality is increasingly important to hospitality...
EHL Insights
Reading Time: 6 min
10 Benefits of continuous education for career advancement
Continuous education is the answer to a society that is constantly changing. To remain professionally agile, we should constantly...
EHL Insights
Reading Time: 4 min
Leading with cultural intelligence in a multicultural workplace
Leading with cultural intelligence in a multicultural workplace is challenging to say the least, and exerting influence as an...
EHL Insights
Reading Time: 3 min
Facing skilled worker shortage in the hospitality industry
The pandemic and subsequent economic crisis have had a significant impact on many industries and have changed them permanently....
EHL Insights
Reading Time: 5 min
What is servitization?
What is servitization? Its origins go back to 1988, Sandra Vandermerwe and Juan Rada presented what they termed the...
EHL Insights
Reading Time: 5 min
How to Develop Strong Leadership Soft Skills
The more we learn about leadership and employee engagement, the clearer it becomes that having technical know-how and knowledge...
EHL Insights
Reading Time: 7 min
Sustainable Business Practices vs. Business Recovery: HR in the middle
In the current business context, most hospitality organizations are finding themselves wanting to strike the right balance of...
EHL Insights
Reading Time: 3 min