Franck Louveau
Consultant - Service DNA at EHL Advisory Services
4 steps to achieve Cultural change
Having a customer-centric culture that puts the customer first and focuses on their experience is related to success in...
Franck Louveau
Reading Time: 2 min
The 5 Drivers of Company Service Culture
A service culture is when customers are at the heart of the business. Exceptional service makes customers stick longer with your...
Franck Louveau
Reading Time: 2 min
Service Excellence Best Practices for the Service Industry
Service excellence is not just about delivering luxury-level service. By definition, service excellence refers to the ability...
Franck Louveau
Reading Time: 1 min
Infographic: 7 steps to Achieve Service Excellence
A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their...
Franck Louveau
Reading Time: 1 min
How to Achieve Service Excellence? A 7 Step Action Plan
A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their...
Franck Louveau
Reading Time: 2 min
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Service Excellence Guide: from Service Design to Service Recovery
A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their purchase...
Franck Louveau
Reading Time: 2 min
Top Customer Service Trends Of 2026
As customer expectations evolve and AI reshapes interactions, customer service matters more than ever, and the hospitality...
Franck Louveau
Reading Time: 11 min
How to spot promising new opportunities during service design
The hospitality and service industry involves developing and adapting solutions and services that create better value and user...
Franck Louveau
Reading Time: 5 min
8 Reasons Why Service Excellence should be the goal of customer service
Customers' expectations are higher than ever. Technology has empowered them with ways to research companies, compare products and...
Franck Louveau
Reading Time: 6 min
The importance of the Service Profit Chain
The Service Profit Chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty,...
Franck Louveau
Reading Time: 7 min