Kimberly Yoong
EHL Alumna (2021), Assistant Vice President, Hotel Financing at Aareal Bank AG
Defining service excellence: Setting the highest standards of service in 2024
Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience –...
Kimberly Yoong
Reading Time: 7 min
Drivers of Hospitality Growth in China
China's tourism numbers have been remarkable lately. Residents made 6.52 billion domestic trips in 2025, spending around 6.3...
Kimberly Yoong
Reading Time: 6 min
ESG in hotel real estate: Green financing and what it means
The ‘pandemic awakening’ has brought forth numerous discussions, ranging from the incessant remote working debate to tackling an...
Kimberly Yoong
Reading Time: 9 min
Virtualization and diversification: looking beyond the hotel bed
Since the turn of the twenty-first century, "technology" has been the buzzword that’s been said to death – and it’s not going...
Kimberly Yoong
Reading Time: 5 min
ESG in Hotel Real Estate: Systemic solutions for a systemic problem
The United Nations Environment Programme (UNEP) reported that in 2019, emissions from building operations had reached record-high...
Kimberly Yoong
Reading Time: 8 min
Hospitality in Healthcare: Industry Parallels
Healthcare and hospitality may seem worlds apart, yet they share more common ground than most realize. While one focuses on...
Kimberly Yoong
Reading Time: 4 min
In a world of mobile lifestyles and remote working, what role will hotels play?
At a time when many of the world’s events continue to be plagued by COVID-19, making plans even a week in advance may seem...
Kimberly Yoong
Reading Time: 6 min
Inclusivity vs exclusivity: how social clubs have been reimagined
In a world of increased connectivity and a heightened desire for social inclusiveness, the hospitality space has been abuzz with...
Kimberly Yoong
Reading Time: 7 min
Role of ESG In the Hospitality Industry & Hotel Asset Lifecycles
Profit, People, Planet: the triple bottom line “Holy Grail” that many companies preach, but how many practice it? Over the last...
Kimberly Yoong
Reading Time: 10 min
Concept Design: Crafting distinctive hotels through storytelling
Mention ‘hospitality concept design’ and the first words that come up in the minds of many is this: beautiful interior design....
Kimberly Yoong
Reading Time: 8 min