Meygan Gerber
Junior Consultant at EHL Advisory Services
Service Recovery Matrix: How to handle customer complaints?
Service recovery is important because it gives companies the opportunity to meet customer expectations and prevent a customer...
Meygan Gerber
Reading Time: 2 min
Service Design guide: A human-centric methodology
Service design is a methodology that aims at creating the best possible customer experience. It involves both...
Meygan Gerber
Reading Time: 2 min
5 fundamentals to improve your customer experience
Customer Experience is key to exceeding your customers' expectations. Your opportunities lie in your ability to deliver what...
Meygan Gerber
Reading Time: 1 min
Infographic: Benefits of excellent customer service
Customer engagement is on the rise, this means more opportunities to provide excellent customer service, exceed customer...
Meygan Gerber
Reading Time: 1 min
Infographic: Key differences between Customer Service and Customer Experience
There is a common misinterpretation and interchangeability between terms such as "customer service" and "customer experience."....
Meygan Gerber
Reading Time: 2 min
Customer service management with a people-first hospitality touch
Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one...
Meygan Gerber
Reading Time: 5 min
7 tips for successfully embedding Customer-Centric Governance into company DNA
Today's business world requires companies to put customers in the driving seat. Nurturing customer relationships is the secret to...
Meygan Gerber
Reading Time: 6 min
Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity
In an era of digitalization, robotics and pandemics, the world of work and the service industry are changing rapidly. Jobs and...
Meygan Gerber
Reading Time: 4 min
All you need to understand about Service Excellence
In the hospitality industry, brands need to provide the experience that their customers want. Whether they are staying in a...
Meygan Gerber
Reading Time: 4 min
What are the benefits of implementing Service Recovery?
While some errors may be inevitable in the service sector, dissatisfied customers are not. This is why some service providers opt...
Meygan Gerber
Reading Time: 2 min