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It's the destination not the hotel!
Hotel Management

It's the destination not the hotel!

Hotel school students and even professors often forget that tourists, whether travelling for business or leisure, are drawn to...
Daniel Ciapponi
Reading Time: 3 min
Do I have the right soft skills for the hospitality industry?
Career Guides

Do I have the right soft skills for the hospitality industry?

First of all, as opposed to many other career paths, which require a narrower focus, to be successful in hospitality, it is a...
Frank Giannotti
Reading Time: 2 min
Hotel chains want to be more like Airbnb
Branding & Marketing

Hotel chains want to be more like Airbnb

Although Airbnb has been around for a little over a decade, it is only in the last 4 to 5 years that the accommodation rental...
EHL Insights
Reading Time: 3 min
Recipes for success: Why are restaurants important for hotels?
Hotel Management

Recipes for success: Why are restaurants important for hotels?

Restaurants are a key success factor for hotels; thus getting the right concept for a given property is crucial. Jan Smeets,...
EHL Insights
Reading Time: 3 min
Improvign communication skills in the hospitality industry
Leadership Skills

The Role of Communication Skills in the Hospitality Industry

The hospitality industry is undergoing a profound transformation. What was once centered purely around efficiency, convenience,...
Frank Giannotti
Reading Time: 7 min
14 basic cooking terms everyone should know
Recipes

14 basic cooking terms everyone should know

Did you know that cooking has its own language? Think about it. If you’ve ever heard a chef at work in the kitchen--either in a...
Thomas Bissegger
Reading Time: 1 min
Swiss hotels are medical spa champions
Luxury

Health spa: lessons from 3 Swiss luxury hotels

Switzerland has a long history of medical hospitality going back to the days of the tuberculosis sanatoriums, as immortalised in...
Marcel Butchey
Reading Time: 4 min
From Service Economy to Emotion Economy
Human Experience

From Service Economy to Emotion Economy

A pure service orientation of the hospitality employees lies in the past, new emotional competences are in demand in order to...
Michael Hartmann
Reading Time: 2 min
Med Spa industry growth
Wellness

Rapid Med Spa industry growth is a pandemic-fuelled phenomena

During the EHL Swiss School of Tourism and Hospitality (EHL SSTH) event: Swiss Medical Spa & Hospitality Think Tank, leading...
EHL Insights
Reading Time: 2 min
5 customer service skills to help you love your job

5 customer service skills to help you love your job

Working in customer service is dynamic, fast-paced, and exciting. Everyone knows, however, that you will inevitably encounter...
Martin Jeffrey
Reading Time: 1 min
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