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Hospitality

Operational performance, guest expectations, and service strategy. 

Serviced Apartments: an Ever-Growing Sector?

Call them what you will – serviced or extended-stay apartments or aparthotels – major operators in this sector are looking to...
Stuart Pallister
Reading Time: 3 min

10 of our favorite inspirational quotes for the hospitality world

Need a bit of inspiration to get you through another day in the exciting (and sometimes stressful) world of hospitality? No...
hosco.
Reading Time: 2 min

Skills needed for hospitality management: 4 books to read

Working in the hospitality industry, or as a manager in any service industry requires a number of hospitality management skills....
Frank Giannotti
Reading Time: 2 min

The sharing economy: Challenges and opportunities for hoteliers

One of the most critical developments shaking up the hospitality industry is the growth of the sharing economy. With transactions...
EHL Insights
Reading Time: 2 min

Key pillars of luxury hospitality

Suzanne Godfrey, while teaching luxury hospitality brand management at EHL, has explored the key pillars that she believes define...
Dr Suzanne Godfrey
Reading Time: 2 min

What makes a great hospitality leader?

There are plethora of lists of traits of Business Leaders but what makes a great Hospitality leader? According to Forbes, the 10...
EHL Insights
Reading Time: 1 min

Hospitality Innovation: an Oxymoron?

Innovation. It’s the lifeblood of many industries. But in our industry, hospitality, innovation tends to be incremental rather...
Dr Christine Demen-Meier
Reading Time: 7 min

Winning Strategies to Bring in New Hotel Customers

How should hotels be reaching out to potential hotel customers? When it comes to distribution channels, the discussion should...
EHL Faculty
Reading Time: 4 min

Who’s Afraid of Google?

Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent...
EHL Insights
Reading Time: 5 min

Hotel Branding: 4 Ways to Differentiate Your Hotel

Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look at consumer travel...
EHL Graduate School
Reading Time: 7 min