Hospitality
Operational performance, guest expectations, and service strategy.
Serviced Apartments: an Ever-Growing Sector?
Call them what you will – serviced or extended-stay apartments or aparthotels – major operators in this sector are looking to...
Stuart Pallister
Reading Time: 3 min
10 of our favorite inspirational quotes for the hospitality world
Need a bit of inspiration to get you through another day in the exciting (and sometimes stressful) world of hospitality? No...
hosco.
Reading Time: 2 min
Skills needed for hospitality management: 4 books to read
Working in the hospitality industry, or as a manager in any service industry requires a number of hospitality management skills....
Frank Giannotti
Reading Time: 2 min
The sharing economy: Challenges and opportunities for hoteliers
One of the most critical developments shaking up the hospitality industry is the growth of the sharing economy. With transactions...
EHL Insights
Reading Time: 2 min
Key pillars of luxury hospitality
Suzanne Godfrey, while teaching luxury hospitality brand management at EHL, has explored the key pillars that she believes define...
Dr Suzanne Godfrey
Reading Time: 2 min
What makes a great hospitality leader?
There are plethora of lists of traits of Business Leaders but what makes a great Hospitality leader? According to Forbes, the 10...
EHL Insights
Reading Time: 1 min
Hospitality Innovation: an Oxymoron?
Innovation. It’s the lifeblood of many industries. But in our industry, hospitality, innovation tends to be incremental rather...
Dr Christine Demen-Meier
Reading Time: 7 min
Winning Strategies to Bring in New Hotel Customers
How should hotels be reaching out to potential hotel customers? When it comes to distribution channels, the discussion should...
EHL Faculty
Reading Time: 4 min
Who’s Afraid of Google?
Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent...
EHL Insights
Reading Time: 5 min
Hotel Branding: 4 Ways to Differentiate Your Hotel
Not a week appears to go by without the opening of a luxury hotel somewhere in the world. Just take a look at consumer travel...
EHL Graduate School
Reading Time: 7 min