Why Human-Centered, High-Touch Customer Service Still Defines Exceptional Hospitality
Technology is continuing to transform how the hospitality industry operates, enabling greater speed, efficiency, and data-driven...
EHL Insights
Reading Time: 6 min
From lockdown staycation to sustainable tourism: accelerating change
During the current public health crisis, we have grown perhaps a little too familiar with our own four walls. COVID-19 and the...
EHL Insights
Reading Time: 4 min
How to Increase Restaurant Profitability Without Losing Creativity
At a Glance Restaurants can be creative and profitable, but success depends on balancing culinary ambition with operational...
EHL Insights
Reading Time: 14 min
Optimizing Market Analysis for Hotel Industry Resilience
In today’s increasingly uncertain world, market analysis for hotel industry success offers a structured approach to understanding...
EHL Insights
Reading Time: 5 min
How to land a place at EHL: Top tips from admissions officers
Applying for a college course can be an overwhelming and daunting task for candidates. The process is often alien to candidates...
EHL Insights
Reading Time: 2 min
Spa trends, treatments and concepts to look and feel great in 2024
The wellness industry is rapidly growing into a trillion-dollar market, offering ample opportunities for new businesses to enter...
EHL Insights
Reading Time: 6 min
Strategies for success in China's changing luxury market
STORY HIGHLIGHTS China’s luxury market is one of the hottest on the planet, with the strongest growth happening in digital...
EHL Insights
Reading Time: 5 min
8 steps for implementing successful behavior change programs
These outcomes lead to lower absenteeism, higher productivity, and better overall performance and work satisfaction among...
EHL Insights
Reading Time: 4 min
The high cost of low employee engagement and mental health issues
STORY HIGHLIGHTS Low employee engagement and mental health issues lead to higher turnover rates and absenteeism in the...
EHL Insights
Reading Time: 3 min
Restaurant Technology in 2026: What's Changed
The tech that’s reshaping restaurants today wasn’t built exclusively for restaurants. Artificial intelligence, computer vision,...
EHL Insights
Reading Time: 11 min