Michael Hartmann
Managing Director EHL Passugg
What is the importance of soft skills in hospitality? Critical!
What are ‘soft skills’ and why are they so important for the tourism and hospitality sector? Soft skills include the ability to...
Michael Hartmann
Reading Time: 3 min
From Service Economy to Emotion Economy
A pure service orientation of the hospitality employees lies in the past, new emotional competences are in demand in order to...
Michael Hartmann
Reading Time: 2 min