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Blog

Proactive Crisis Communication: How to build your crisis communication strategy?
Branding & Marketing

Proactive Crisis Communication: The Calm Before The Storm

Crises can derive from humans or natural events. They may or may not be controlled or controllable…But your message can be! In a...
Dr Laura Zizka
Reading Time: 3 min
Hospitality Innovation Strategy in Practice
Hotel Management

INDUSTRY REPORT: Hospitality Innovation Strategy in Practice

The Hospitality Innovation Industry Report, authored by EHL Associate Professor Dr. Carlos Martin-Rios, is based around a...
Dr Carlos Martin-Rios
Reading Time: 4 min
Communal spaces in hotels
Hotel Management

All About Communal Spaces in Hotels

In a hotel context, communal spaces refer to shared areas where guests can gather, interact, and simply coexist. This includes...
Samuel Wich
Reading Time: 6 min
10 Steps to Make your Restaurant or Hotel Stand out with Music
Branding & Marketing

Music for Hotels: Elevate Your Brand & Guest Experience

In hospitality, where guest expectations continually evolve, music in hotels has emerged as a critical element in shaping...
Rob Wood
Reading Time: 4 min
Coronavirus Crisis Communication: a Wicked Problem

Coronavirus Crisis Communication: a Wicked Problem

In the workplace, we often face problems. They could derive from suppliers, employees, managers or customers. This is...
Dr Laura Zizka
Reading Time: 5 min
Negotiation-Based Pricing
Hotel Management

Negotiation-Based Pricing: The Future of Direct Bookings for Hotels?

Looking back on the history of hotel pricing strategies, nothing really stands out until the early 80s. Before the deregulation...
EHL Insights
Reading Time: 5 min
Empowering Front-line Service Employees
Talent & Culture

Service Employee engagement and empowerment: one size doesn't fits all

Intuitively there is a lot that speaks in favor of empowerment. Service contexts are notoriously dynamic, uncertain, and time...
Dr Steffen Raub
Reading Time: 3 min
Wine ratings
F&B Business Management

Wine Ratings: When a Gold Medal Isn't so Golden

In wine ratings, everyone’s a winner (well, almost). If you have ever wheeled your shopping cart down the wine aisle of a...
Andrew Brenner
Reading Time: 3 min
data science in hospitality
Technology & Systems

Data Science in Hospitality

On many aspects, I am offering a better product and value for my customers, but I am not seeing any increase in results. How can...
Dr Alessandro Inversini
Reading Time: 4 min
How frugal can hotels be?
Hotel Management

How Frugal Can Hotels Be?

When speaking of innovation in the hospitality industry, we often hear about new technologies and processes capable of breaking...
EHL Faculty
Reading Time: 3 min
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