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Blog

Guest-Facing Technology: Transforming Hospitality

Guest-facing technology is changing the way people experience hotels and we're here for it. Instead of relying solely on staff,...
EHL Insights
Reading Time: 4 min

Room service just got better: Meet Dash, the room service robot

If you call room service for a toothbrush or a midnight snack at InterContinental Group's Crowne Plaza San Jose - Silicon Valley,...
EHL Insights
Reading Time: 2 min

What does the future of hospitality hold?

Ecole hôtelière de Lausanne has been the future of hospitality since 1893. A hoverboard. A room service robot. A virtual reality...
EHL Insights
Reading Time: 1 min

What does it really mean to be a sommelier?

If you are a wine enthusiast, you have probably heard or even seen the movie “Somm” launched in 2013 which follows four...
EHL Insights
Reading Time: 1 min

The 5 C’s: A new definition of luxury travel

As global wealth expands, and new inbound and outbound markets continue to emerge, the luxury travel industry faces disruption...
EHL Insights
Reading Time: 2 min

Community Management Guide for Restaurant Owners

Being a social media community manager is so much more than curating Facebook feeds and scouring industry blogs and magazines for...
EHL Insights
Reading Time: 5 min

Spirituality, Social Identity, and Sustainability

Mass-produced conventional food, also called industrial food, has been part of our everyday life in western societies since the...
Dr Peter Varga
Reading Time: 3 min

Truffle: The black diamond of the kitchen

For this chapter of EHL's “Gastronomy Culture” series, Christophe Laurent, our Senior Lecturer Practical Arts & EHL Values...
Christophe Laurent
Reading Time: 1 min

Customer Service Culture: The Key to Doing Better

Now that travelers can use AI tools like ChatGPT as pocket travel assistants and technological features have become a staple...
André Mack
Reading Time: 7 min