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critical reflective thinking
Leadership Skills

Critical reflective thinking: From observation to well-reasoned evaluation

Fostering critical reflective thinking (CRT) in students prepares them for their future careers in the global economy where the...
Dr Laura Zizka
Reading Time: 3 min
Customer service culture
Service Design

5 Challenges you'll face when implementing a new service culture

Creating a new service culture in your company can be overwhelming. In fact, merely thinking about the idea of changing how you...
Catherine Rey
Reading Time: 6 min
Bordeaux Wines Prices in 2021
Culinary Strategy & Innovation

2021 Bordeaux wines: At what price should they be released?

The vintage of 2021 Bordeaux wines is a particular one. Contrary to the great years of 2018, 2019 and 2020 which are already...
Dr Philippe Masset
Reading Time: 5 min
Service Culture
Human Experience

The top 5 drivers of a successful company service culture

A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they...
Catherine Rey
Reading Time: 5 min
Sustainable action for hotels
Hotel Management

CSR adoption in independent hotels: The drivers and barriers

A focus piece that resumes the challenges of independent hotels in their CSR journey. In a recent study of 14 independent hotels...
EHL Faculty
Reading Time: 4 min
Vegan Philosophy
Vegan

Vegan philosophy: To be or not to be plant-based?

Amid the cacophony from the social networks and other media, the word VEGAN is becoming more and more talked about. Whether it's...
Michel Magada
Reading Time: 6 min
Hospitality_In_Healthcare
Healthcare

Hospitality in healthcare: EHL's Hospital Reception Management course

Interview with Dr Lohyd Terrier (EHL Associate Professor of Organizational Behavior) and Béatrice Schaad (Head of CHUV hospital...
Dr Lohyd Terrier
Reading Time: 3 min
career insights
Career Guides

10 career insights after studying hospitality management

The hospitality industry is facing a dramatic labor shortage. After the pandemic, many employees have decided not to return to...
EHL Faculty
Reading Time: 3 min
Swiss tourism
Travel

Swiss tourism amid dueling crises: A look behind the numbers

During the Covid crisis, many hospitality players suffered, some weathered the storm and a few even thrived. As the pandemic...
EHL Faculty
Reading Time: 5 min
cultural intelligence workplace
Leadership Skills

Leading with cultural intelligence in a multicultural workplace

Leading with cultural intelligence in a multicultural workplace is challenging to say the least, and exerting influence as an...
EHL Insights
Reading Time: 3 min
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