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Blog

responsive staffing
HR & Hiring

Responsive staffing: the answer to dealing with demand fluctuation

Do any of these scenarios sound familiar? A “yes” to any of these questions may point to urgent opportunities for making your...
Coople
Reading Time: 2 min
Service design
Service Design

Service Design: A Complete Overview

Behind every smooth hotel check-in, intuitive mobile app, or efficient healthcare visit lies careful planning that connects...
Olivier Verschelde
Reading Time: 5 min
food and beverage
F&B Operations

Commercial vs non-commercial food services: What is the difference?

From the local snack bar to the gastronomic restaurant serving culinary delights, the food and beverage industry is plentiful in...
EHL Insights
Reading Time: 4 min
hotel management
Hotel Management

How to calculate and monitor your Break-Even Point

As hotels begin to re-open, it is crucial that they’re mindful of their Break-Even Point (BEP) to understand their cost levels...
Global Asset Solutions
Reading Time: 5 min
Service excellence
Service Design

How does Service Excellence for youngsters alter Customer Care

Millennials and generation Z, our future big spenders, are more and more interested in the experience-driven economy. Adjusting...
EHL Graduate School
Reading Time: 2 min
Why choose a career in Food and Beverage?
Culinary Strategy & Innovation

Why choose a career in Food and Beverage?

So much more than waiting on tables or devising a menu, this practical guide provides a valuable spotlight on the variety of...
Martin Jeffrey
Reading Time: 5 min
Hotel Management

What is MICE? (Meetings, incentives, conferences & exhibitions)

Putting the nice into MICE Nothing to do with pest control, everything to do with business-minded travel. Put simply, MICE stands...
EHL Insights
Reading Time: 2 min
6 Hospitality trends for rebuilding consumer trust as hotels reopen
Hotel Management

6 Hospitality trends for rebuilding consumer trust as hotels reopen

After what has been a dire time for hotels around the world, the industry is slowly rekindling its operations as lockdown is...
Jens-Henning Peters
Reading Time: 4 min
Corporate debt
Finance & Investment

The link between corporate debt and earnings manipulation

An insightful overview of an unexpected consequence of financial leverage. Among the many COVID-19-related uncertainties,...
Dr Cédric Poretti
Reading Time: 4 min
Service Excellence in hotels
Service Design

Service excellence in hospitality industry: what a 5* Hotel GM says

Against the backdrop of relentlessly evolving consumer demands and technological disruption, what does service quality mean...
Franck Louveau
Reading Time: 3 min
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