The Role of Communication Skills in the Hospitality Industry
The hospitality industry is undergoing a profound transformation. What was once centered purely around efficiency, convenience,...
Frank Giannotti
Reading Time: 7 min
Health spa: lessons from 3 Swiss luxury hotels
Switzerland has a long history of medical hospitality going back to the days of the tuberculosis sanatoriums, as immortalised in...
Marcel Butchey
Reading Time: 4 min
Why emotional intelligence is important in tourism & hospitality
The term ‘emotional intelligence' (EQ) was popularised by the psychologist, Daniel Goleman, who has stated that self-awareness is...
Daniel Ciapponi
Reading Time: 3 min
Importance of practical training for a hospitality management career
Young people contemplating a hospitality management education should be aware of the importance of getting a thorough grounding...
Frank Giannotti
Reading Time: 3 min
Only a manager with social skills awakens employee enthusiasm
Without leadership with social competence there is no emotional bond to the employer Only eleven percent of employees in...
EHL Insights
Reading Time: 1 min
5 essential customer service soft skills to establish rapport
No matter your industry or your role, there are certain customer service soft skills that everyone who works in a retail or...
Martin Jeffrey
Reading Time: 1 min
Why you need verbal & non-verbal communication skills?
To find career success, you need to understand how verbal and non-verbal communication work together in the employment...
Frank Giannotti
Reading Time: 3 min
How Hospitality Skills Make You a Better Manager?
Managementin the world of hospitality can be complicated. Not only does a manager have to take care of keeping a business, or...
Frank Giannotti
Reading Time: 3 min
Why young hoteliers will have the happiest jobs in 2030?
For many young professionals, the idea of starting a career in hospitality may seem daunting. The life of a hotelier is often...
Frank Giannotti
Reading Time: 4 min
Why storytelling is a crucial hospitality skill
Storytelling skills can create the unique magic and authenticity of exclusive hospitality events. But what power does...
Daniel Ciapponi
Reading Time: 3 min