Franck Louveau
Consultant - Service DNA at EHL Advisory Services
Servant Leadership: What type of leader are you?
Engaging in servant leadership can promote empowerment in your employees and secure better outcomes for your business. Are you...
Franck Louveau
Reading Time: 4 min
What is Service Culture?
You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture,...
Franck Louveau
Reading Time: 4 min
What is SOP - Standard Operating Procedure?
When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to...
Franck Louveau
Reading Time: 5 min
Customer service experience examples: from customers to Superheros
Are you wondering what some of the best customer service experience examples are?Among companies with excellent customer...
Franck Louveau
Reading Time: 5 min
THE Service Excellence Guide: from Service Design to Service Recovery
What is Service Excellence and why is it such a big deal? Learn more about this key hospitality ingredient with Hospitality &...
Franck Louveau
Reading Time: 10 min
Why is Service Culture important?
As EHL Advisory Services would have you know, “developing a Service Culture is an imperative”. But what is it that makes service...
Franck Louveau
Reading Time: 2 min
Service excellence in hospitality industry: what a 5* Hotel GM says
Against the backdrop of relentlessly evolving consumer demands and technological disruption, what does service quality mean...
Franck Louveau
Reading Time: 3 min
Service design definition: how hospitality leaders see it.
Over the past few decades, service-related businesses have seen incredible growth. They now comprise about 80 percent of the...
Franck Louveau
Reading Time: 4 min