Experience Economy
Designing moments that earn loyalty - experience design, wellbeing, and value.
Seeds of Change: Inside Sustainable Cocoa Production
If you would like to know more about what ‘sustainable’ in cocoa production means, how it affects...
Paulina Schmidt
Reading Time: 8 min
AI in Travel: Building an AI-Integrated Guest Experience Across Travel Sectors
Too many choices. Too little patience. Travelers are overwhelmed, and operators are under pressure to deliver flawless...
Emma Näpänkangas
Reading Time: 9 min
Airbnb Host Experience: What Happens When Work Enters Your Home
What happens when your home becomes your workplace? This question often arises when analyzing how accommodation-sharing platforms...
Dr Sowon Kim
Reading Time: 5 min
Converging Worlds of Retail and Hospitality
In the competitive world of luxury retail, exceptional hospitality services can truly set a brand apart. Elevating each...
Tamara Tovisi
Reading Time: 9 min
Data Anxiety: The Impact of Information Overload
We live in a world flooded with information, where the question of data has gone from being a useful resource to an unstoppable...
Dr. Tatyana Tsukanova
Reading Time: 5 min
How the Growth of Wellness Tourism Market Is Transforming Travel
The global wellness tourism sector has emerged as a pivotal force in reshaping the hospitality industry. By merging traditional...
Abigail Ward
Reading Time: 6 min
Sustainable Foodservice: Regenerative Strategies for a Greener Future
This article is part of my ongoing project, Sustainability Transitions in the Swiss Foodservice Industry: Reimagining Foodservice...
Dr Carlos Martin-Rios
Reading Time: 3 min
Remember House M.D.? Why the Patient Experience Is Now So Important
This article takes a deep dive into the growing importance of empathy in healthcare and how a more human-centered approach can...
Dr Lohyd Terrier
Reading Time: 4 min
Chief Experience Officer: Redefine Patient Satisfaction in Healthcare
In a world where technology and medical advancements have raised the bar for healthcare quality, today's medical sector is...
Dr Lohyd Terrier
Reading Time: 5 min
Beyond Service: The Role of Guest Well-Being
This article was originally written by htr hotelrevue. In hospitality, guest well-being should be at the forefront of every...
Dr Valentina Clergue
Reading Time: 1 min