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Connecting employees and hotel guests
Hotel Management

President of Worldwide Hotel Operations, Four Seasons Hotels

Ask hoteliers what their priority is and, publicly, most are likely to come up with a stock phrase like ‘delighting guests’,...
Stuart Pallister
Reading Time: 4 min
Strategic Management Accounting
Hotel Management

Strategic management accounting: Key for hotel managers?

While hotels have long used traditional management accounting practices, their use of contemporary strategic management...
Dr Michael J. Turner
Reading Time: 3 min
8 key terms every hospitality professional should know
Hotel Management

8 key terms every hospitality professional should know

Like any trade, hospitality has its own jargon which is widely used by people that work in the industry. In order to better...
Daniel Ciapponi
Reading Time: 3 min
Six Senses Yao Noi: Integrated Wellness
Wellness

How Six Senses Yao Noi, Thailand Brings Integrated Wellness to Life?

The wellness industry continues to be one of the most crucial segments of global tourism. As consumers are increasingly turning...
EHL Graduate School
Reading Time: 3 min
Hotel Owners: What Role do They Play in Decision-Making?
Hotel Management

Hotel Owners: What Role do They Play in Decision-Making?

Hotel owners increasingly contract hotel management companies to operate their properties. While extensive research has examined...
Dr Demian Hodari
Reading Time: 3 min
Starry night during a travel to Atacama Desert
Human Experience

Finding Meaning In Travel

For more and more travelers nowadays, vacations are less about the “fly and flop” and more about living an outstanding experience...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
The Value of Teamwork in Service: Insights from the Plaza Athénée in Paris
Hotel Management

Importance of Teamwork in Hospitality Industry: at Plaza Athénée Paris

How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at ...
Stuart Pallister
Reading Time: 3 min
Leadership skills in hospitality
Leadership Skills

Effective Leadership Skills: The Power of Self-Awareness

How do you develop effective leadership skills especially when you’re a busy executive holding a demanding role? At EHL, as part...
Dr Steffen Raub
Reading Time: 2 min
Revenue Management
Finance & Investment

Revenue Management: What to Expect in the Next 24 Months

EHL senior lecturer Scott Dahl, who had some 15 years’ experience in revenue management leadership roles, says four major themes...
Scott Dahl
Reading Time: 3 min
Swiss fine wines
F&B Business Management

Swiss Fine Wines: On the Path to Recognition

By and large, Swiss wines have yet to gain recognition internationally or – for that matter – within Switzerland itself. Only...
Dr Philippe Masset
Reading Time: 4 min
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