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The Future Business Model of Hospitality Brands
Hotel Management

The Future Business Model of Hospitality Brands

The fundamentals for the hospitality industry all point to growth. According to the UN’s World Tourism Organization (UNWTO),...
David Samson
Reading Time: 3 min
Have you ever wondered what flying Business class might feel like? What about First?
Aviation

Hospitality in the air

Have you ever wondered what flying Business class might feel like? What about First? We know we have, and while it is sometimes...
Maria Matskevich
Reading Time: 3 min
Marketing Strategy: Exploring Niche Markets in Hospitality
Branding & Marketing

Marketing Strategy: Exploring Niche Markets in Hospitality

Distribution challenges for the hotel industry include the rising cost of customer acquisition, the ownership of customer data,...
Dr Meng-Mei Maggie Chen
Reading Time: 4 min
The new club culture: What hoteliers should learn from private membership clubs?
Hotel Management

The new club culture: What hoteliers should know?

History rewrites itself. Shoulder pads, customised denim jackets, pegged jeans – all these trends have returned since the 80s....
EHL Insights
Reading Time: 4 min
Hotel direct booking strategies
Hotel Management

Hotel Direct Booking Strategies That Actually Work

For small to mid-sized hotels, direct bookings are a game-changer. By bypassing third-party platforms like OTAs, hotels can save...
Abigail Ward
Reading Time: 7 min
Swiss Tourist Satisfaction and Happiness Index
Travel

RESEARCH SUMMARY - The Swiss Tourist Satisfaction and Happiness Index

Switzerland has traditionally been one of the world’s best tourist destinations largely because of its service excellence in...
EHL Insights
Are you marketing to your guests’ five senses?
Service Design

Are you marketing to your guests’ five senses?

Sensory marketing has been used by some of the world’s biggest brands for decades. 35 percent of Fortune 500 companies have...
Ana McFee
Reading Time: 2 min
Remote luxury hotels
Hotel Management

Seven of the Most Remote Luxury Hotels in the World

Luxury hotels are usually defined by their sumptuous design, quality of amenities and outstanding service, but total privacy is...
Chiara Eckenschwiller
Reading Time: 4 min
Seperate your hotel's ownership and operation
Hotel Management

Hotel Management Agreements: Aligning Goals Is Key

Hotel owners increasingly rely on hotel management companies to operate their hotels through formalized hotel management...
Dr Demian Hodari
Reading Time: 5 min
Women in leadership
Leadership Skills

Women in Leadership: a Rallying Cry

The financial services sector has finally begun shedding light on the gender pay gap within the industry, with Citi becoming the...
Dr Sowon Kim
Reading Time: 2 min
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