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Authentic experience
Travel

Destination winning strategy: Competing on authentic experience

What can tourist destinations learn about the experience economy, where human engagement is leveraged specifically to create a...
Dr Meng-Mei Maggie Chen
Reading Time: 4 min
hospitality leadership
Career Guides

Hospitality leadership - Quek Huilin's journey from EHL student to CEO

While Ms Quek Huilin always had her sights on pursuing theater, she was drawn to the passion, genuine human connections and...
EHL Insights
Reading Time: 2 min
Hospitality leaders
Hotel Management

From industry to education: Hospitality pros shape the next generation

In today's complex business environment, schools play a crucial role in preparing graduates to overcome the challenges of the...
Petar Zivkovic
Reading Time: 4 min
Galapagos Sustainability
Sustainability

Is Galapagos Closing to Tourists? Strategies for Sustainable Tourism

Over recent years, the impact of tourism on the environment and local communities has come under the spotlight. Since 2020, an...
Paulina Schmidt
Reading Time: 6 min
Human-centric hospitality
Human Experience

Human-centric hospitality: The key to thriving in the industry

In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the...
EHL Graduate School
Reading Time: 4 min
Sexual harassment prevention
HR & Hiring

Sexual harassment prevention in hospitality: An integrative framework

The hospitality and tourism industry significantly contributes to the global economy. In 2022, the direct contribution of travel...
Dr Sowon Kim
Reading Time: 4 min
emotional intelligence and leadership
Emotional Intelligence

Emotional Intelligence and Leadership: a Crucial Combination

Not more than a decade or two ago, emotional intelligence and leadership weren't required to go hand in hand. However, our...
EHL Graduate School
Reading Time: 7 min
The art of saying no
Hotel Management

Elevating guest experiences: Mastering the art of saying no

In the hospitality industry, the mantra "the customer is always right" has deeply rooted itself, shaping guests' expectations and...
Ana McFee
Reading Time: 8 min
Hospitality trends 2024
Hospitality

Looking back, moving forward: How hospitality trends are evolving

Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still...
Dr. Tatyana Tsukanova
Reading Time: 6 min
Luxury hotel marketing
Branding & Marketing

Luxury Hotel Marketing: Key Strategies for Success

At a Glance Luxury hotel marketing succeeds when it communicates a distinctive brand story and targets the right audience with...
EHL Graduate School
Reading Time: 13 min
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