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Blog

Cultural Intelligence
Human Experience

The Importance of Cultural Intelligence in Hospitality

We all know that good service is kind, correct, respectful, efficient, and effective, but what if those qualities mean different...
EHL Insights
Reading Time: 5 min
Professional Development

How to navigate career change when you are 30, 40 or 50 - A guide

Are you contemplating a career change? It's a journey many embark upon, and it's never too late to start. Whether you're in your...
Morgane Dumollard
Reading Time: 6 min
human-centered digital transformation
Technology & Systems

Dr. Inversini on human-centered digital transformation

Welcome to a new Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view to...
Beatrice Venturini
Reading Time: 5 min
True Leadership Transcends Organizational Charts
Leadership Skills

True leadership transcends organizational charts

Leadership often becomes entangled with formal positions and hierarchical structures. The common misconception prevails that...
Ana McFee
Reading Time: 4 min
Why is ESG important
Sustainability

Why is ESG important? Navigating challenges, embracing sustainability

Environmental, social, and governance (ESG) issues are increasingly prominent in the decision-making processes of investors,...
Stefan Güldenberg
Reading Time: 4 min
Food and beverage industry
Foodservice

The Food & Beverage Industry: A Comprehensive Overview

Imagine walking into a bustling café, the aroma of freshly brewed coffee filling the air, or stepping into a lively restaurant...
Paulina Schmidt
Reading Time: 13 min
curricula and program evaluation
Real Estate

The art of curricula and program evaluation for continuous improvement

In an ever-evolving global landscape of education, the pursuit of excellence is not merely a goal; it is a necessity. Educational...
Eric Debétaz
Reading Time: 9 min
value creation
Talent & Culture

Unlocking value creation: Value-enhancing vs value-destroying employee

Employees are the biggest value creators and value destroyers for most organizations. Here’s how to identify and enhance the role...
EHL Graduate School
Reading Time: 5 min
customer experience management
Service Design

Transforming customer experience management: The power of hospitality

More than a mere word, hospitality has evolved from being a term primarily associated with the hotel and restaurant industry to...
Veronika Mercier
Reading Time: 4 min
Talent & Culture

Engaging students: Attracting new learners in vocational education

Does your vocational school have what it takes to attract and engage today’s students? The answer to this question may surprise...
Ana McFee
Reading Time: 8 min
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