• There are no suggestions because the search field is empty.

Blog

Human Experience

Customer service management with a people-first hospitality touch

Are your customers receiving excellent service? How can you be sure? These questions are a good place to start when examining one...
Meygan Gerber
Reading Time: 5 min
Chinese tourist revenge tourism
Human Experience

The return of the Chinese tourist?

This second part of EHL Institutional Visibility’s three-part series on China looks into the long-awaited return of Chinese...
Andrew Brenner
Reading Time: 3 min
Leadership Skills

Why are facilitation skills so important when working with others?

Imagine a workplace where everyone's thoughts and ideas matter, where collaboration flows naturally. Facilitation skills are the...
Ana McFee
Reading Time: 7 min
Power of praise
Talent & Culture

The power of praise – Give your staff more recognition!

Praise may well be one of the most underestimated managerial tools. Anecdotal evidence suggests that many people wish they would...
EHL Faculty
Reading Time: 4 min
Detoxification Work Environments
Talent & Culture

“Detoxification” of work environments: A pragmatic framework

In the first part of a mini series on toxicity in the workplace, we explore the linkages between toxic work environments and...
EHL Faculty
Reading Time: 3 min
toxic workplaces and employee turnover
Talent & Culture

Why toxic workplaces struggle with employee turnover

In the first part of a mini series on toxicity in the workplace, we explore the relationship between toxic work environments – or...
EHL Faculty
Reading Time: 3 min
Recipes

Seasonal recipes: the colors of autumn in your plate

EHL’s Institute of Nutrition R&D presents the season on a plate with a nutritious and delicious vegetarian menu to delight foodie...
EHL Institute of Nutrition R&D
Reading Time: 3 min
Luxury customer experience
Luxury

What It Takes to Deliver a Luxury Customer Experience

The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. But...
Emanuel Henriques
Reading Time: 10 min
Labor shortage
Hotel Management

Could revenue management solve hospitality’s labor shortage?

After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the...
Dr Cindy Heo
Reading Time: 3 min
truffle price
Culinary Strategy & Innovation

What are truffles and why are they so expensive?

Truffle. A true love-it-or-hate-it delicacy, with its pungent flavor and heady scent, the truffle is not a flavor that takes a...
EHL Insights
Reading Time: 7 min
29 30 31 32 33