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circular economy practices
Sustainability

The Circular Hotel Business Model: Why Rethink & Redesign Beat the Classic 3Rs

Climate change, biodiversity loss, waste generation, and resource scarcity are no longer abstract risks. They are impacting...
EHL Insights
Reading Time: 6 min
Ageing Population
Hospitality

Is an aging society a threat or an opportunity for hospitality?

Today, we are living in an aging society that is slowly increasing to the point where the number of older persons is projected to...
EHL Faculty
Reading Time: 4 min
Leadership mindset
Leadership Skills

The right leadership mindset and competencies from EHL Graduate School

Interview with Dr Achim Schmitt, Full Professor and Associate Dean of EHL Graduate School. Here he explains the human-centric...
Dr Achim Schmitt
Reading Time: 6 min
Improve existing customer service experience
Service Design

How to improve your existing Customer Service Experience in 7 steps

Research shows that if customers receive a good service experience, they will tell two or three people. But if they experience...
Catherine Rey
Reading Time: 6 min
hospitality experiences
Service Design

Customer feedback on hospitality experiences: 5 best practices

Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent...
Dr Matthias Fuchs
Reading Time: 4 min
Customer Experience Quality
Service Design

Understanding Customer Experience Quality in the Hospitality and Leisure Industry

Understanding, defining, measuring, and ultimately improving customer experience quality is increasingly important to hospitality...
EHL Insights
Reading Time: 6 min
New opportunities for service design
Service Design

How to spot promising new opportunities during service design

The hospitality and service industry involves developing and adapting solutions and services that create better value and user...
Franck Louveau
Reading Time: 5 min
Swiss Wine Singapore
F&B Business Management

Do Swiss wines suit Singaporean palates?

A positive evaluation of Swiss wines in Singapore by cosmopolitan participants suggests that Swiss wines could indeed be a big...
Dr Philippe Masset
Reading Time: 4 min
How to validate a Service Concept
Service Design

How to validate a Service Concept during Service Design: 5 step guide

You've conducted your research through interviews, questionnaires, or surveys. All the data is in order. You've studied and...
Ana McFee
Reading Time: 6 min
two waiters serving food
Foodservice

Food Service Industry Guide: Market Insights, Opportunities & SKills

From humble beginnings of guilds and roadside inns in the early Middle Ages to the first à la carte restaurant opening in France...
Abigail Ward
Reading Time: 17 min
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