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A chatbot in a phone and its analysis on a laptop
Technology & Systems

Hotel Chatbots Explained: Benefits, Challenges, and Best Practices

Hotel chatbots are revolutionizing the way hospitality businesses connect with guests. Generative AI is already able to craft...
Emma Näpänkangas
Reading Time: 7 min
Talent & Culture

Going Back to School as an Adult: a Step-by-Step Guide

Going back to school as an adult comes with its own set of considerations, challenges, but also advantages. What's the best...
Morgane Dumollard
Reading Time: 8 min
coliving business model
Hotel Management

Inside the Coliving Business Model

While coliving has existed in various forms for decades, such as boarding houses, student dorms, and shared apartments, it has...
Bianca Lüthy
Reading Time: 8 min
Two hands full of cocoa beans.
Sustainability

Seeds of Change: Inside Sustainable Cocoa Production

If you would like to know more about what ‘sustainable’ in cocoa production means, how it affects farmers and the environment,...
Paulina Schmidt
Reading Time: 8 min
someone asks an AI to book a hotel
Service Design

AI in Travel: Building an AI-Integrated Guest Experience Across Travel Sectors

Too many choices. Too little patience. Travelers are overwhelmed, and operators are under pressure to deliver flawless...
Emma Näpänkangas
Reading Time: 9 min
hospitality outlook
Hotel Management

EHL Insights Hospitality Outlook Report 2026

The EHL Insights Report: Hospitality Outlook 2026 takes an expert look at five key trends shaping the future of the hospitality...
Bianca Lüthy
Reading Time: 3 min
Branded residence with a swimming pool
Branding & Marketing

What are Branded Residences, and Why are They Becoming Popular Among Developers?

Branded residences are luxury homes associated with well-known brands that offer residents hotel-like services and convenience....
Emma Näpänkangas
Reading Time: 8 min
Hotel Management

Hotel Financing Options: How To Get Hospitality Funding

Building a new hotel business or developing an existing one is often enabled by raising external capital. Hotel financing can be...
Emma Näpänkangas
Reading Time: 8 min
two investors shaking hands
Finance & Investment

Hotel Financing Options: How To Get Hospitality Funding

Building a new hotel business or developing an existing one is often enabled by raising external capital. Hotel financing can be...
Emma Näpänkangas
Reading Time: 8 min
Man explaining a project to two other people
Finance & Investment

Hotel Ownership & Management: Exploring Investment Opportunities

Hotel ownership can take many different forms. It is a different game to be the owner of a privately owned and operated,...
Emma Näpänkangas
Reading Time: 5 min
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