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Executive Intelligence

Infographic: Benefits of excellent customer service

Customer engagement is on the rise, this means more opportunities to provide excellent customer service, exceed customer...
Meygan Gerber
Reading Time: 1 min
Executive Intelligence

Infographic: Key differences between Customer Service and Customer Experience

There is a common misinterpretation and interchangeability between terms such as "customer service" and "customer experience."....
Meygan Gerber
Reading Time: 2 min
Finance & Investment

Hotel Financial Statements: Best Balance Sheet and P&L Formats for Hotels

What do hotel operations, outstanding guest experience, and long-term success as a hotel business have in common? None of these...
Emma Näpänkangas
Reading Time: 8 min
Executive Intelligence

Service Excellence Guide: from Service Design to Service Recovery

A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their purchase...
Franck Louveau
Reading Time: 2 min
Hotel room types
Hotel Management

Different Types of Hotel Room: Classifications Explained

Inventory remains the most perishable asset in hospitality, yet hotel room type classification is often the most underutilized...
Stephanie Clemo
Reading Time: 6 min
Foodservice Supply Chain Inventory Inspection in Warehouse
F&B Operations

Foodservice Supply Chain: Manage Complexity to Protect Performance

As a leader in hospitality, you know that the foodservice supply chain is no longer simply about purchasing products at the right...
Paulina Schmidt
Reading Time: 5 min
lifestyle hotels
Hotel Management

Lifestyle Hotels: Catering to Modern Traveler Preferences

The global lifestyle hotel market has grown rapidly in recent years, valued at $68.3 billion in 2024 and projected to reach...
Stephanie Clemo
Reading Time: 6 min
Entrepreneurship

Brand building for entrepreneurs: a cost-effective solution

Why is building a powerful brand critical for hospitality entrepreneurs? HouseTrip founders and a senior executive from...
Stuart Pallister
Reading Time: 6 min
F&B Operations

AI in Foodservice: Operational Value and What It Requires

Whether you're for or against it, AI in the foodservice industry is seeing rapid adoption. Debates around AI in the foodservice...
Paulina Schmidt
Reading Time: 9 min
business analysis reports
Hotel Management

Hotel SWOT Analysis: Evaluating Strengths & Weaknesses

Understanding the strengths and weaknesses of a hotel business is integral for making sure that your strategy is aligned with the...
Emma Näpänkangas
Reading Time: 6 min
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