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Blog

Customer Experience transformation strategy
Service Design

Customer Experience Transformation: how to get the essentials right first

If we believe that the customer experience is the future of business, then understanding how your customers perceive their...
Dr Alessandro Inversini
Reading Time: 4 min
air travel trends
Aviation

Air-Travel Trends: the future is sustainable and interconnected

While travel has not yet resumed its previous levels after a period of major depression, airlines are taking the time to take an...
Romain Vetter
Reading Time: 2 min
best time to start a business
Entrepreneurship

5 reasons why to start a business is during a recession

Despite the setbacks of the pandemic, 2021 actually looks brighter regarding economic projections and business possibilities. In...
Amant Fejzullahu
Reading Time: 4 min
sustainable hotels
Hotel Management

Sustainable hotels and The Black Sheep Inn: An example to follow

Although the number of hotels and inns claiming to be sustainable keeps increasing, in reality how many of them are good examples...
Dr Peter Varga
Reading Time: 3 min
the physics of fizz
Culinary Strategy & Innovation

Cheers! How the physics of fizz contributes to human happiness?

Think of the last time you had something to celebrate. If you toasted the happy occasion, your drink was probably alcoholic – and...
Roberto Zenit
Reading Time: 4 min
revenue management strategies
Hotel Management

3 winning Revenue Management strategies, plus new skills for hoteliers

Revenue management (RM) is concerned with maximizing the revenue performance of an asset by setting different prices and...
Dr Cindy Heo
Reading Time: 2 min
how to get your dream job
Career Guides

How to get a job in the Luxury Industry

After months of uncertainty, the luxury goods industry is flourishing again and seeking motivated young talents to shape the...
Ryan Laver
Reading Time: 4 min
city hotel business model
Hotel Management

How city hotels are reinventing their business models to stay competitive

City hotels are far from dead. They are just having to reinvent their offer to include more innovative and community-inspired...
Sarah de Vantéry
Reading Time: 5 min
service profit chain
Service Design

The importance of the Service Profit Chain

The Service Profit Chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty,...
Franck Louveau
Reading Time: 7 min
sustainable food purchasing
Sustainability

Tips for sustainable food sourcing practices courtesy of Beelong

In order to understand its level of sustainability and environmentally-friendly practices, EHL allowed the Beelong start-up to...
Natacha Reymond
Reading Time: 4 min
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