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how to communicate CSR effectively
Sustainability

How to Develop an Effective CSR Communication Strategy

Earning public and industry trust is essential in today’s business landscape. Corporate Social Responsibility (CSR) is key to...
EHL Insights
Reading Time: 6 min
service culture
Human Experience

What is Service Culture?

You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture,...
Franck Louveau
Reading Time: 4 min
What is E-Marketing?
Branding & Marketing

What is E-Marketing?

There are over 27 million hotels in the world, which means that organizations interested in capturing the attention of customers...
Ana McFee
Reading Time: 3 min
slow tourism
Hotel Management

What is Slow Tourism? The next big hospitality trend

The trend of “Slow Travel” has become increasingly popular over recent years, however through COVID19 it has accelerated...
EHL Insights
Reading Time: 3 min
what is SOP
Hotel Management

What is SOP - Standard Operating Procedure?

When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to...
Franck Louveau
Reading Time: 5 min
gender diversity leadership
Talent & Culture

Gender diversity in leadership: How to solve the invisible problem?

A presentation of research findings that confirm significant gender differences in diversity of leadership roles, specifically in...
Dr Sowon Kim
Reading Time: 3 min
Delicious pea sorbet recipe
Recipes

Delicious pea sorbet with bone marrow recipe

From starred restaurant tables to embassies, head chef of the Berceau des Sens, Cédric Bourassin, has acquired a unique expertise...
Cédric Bourassin
Reading Time: 1 min
employability skills 2021
Leadership Skills

How Employment Skills Shape Career Success in a Dynamic Hospitality Industry

At a Glance The most valuable employment skills today are a balanced mix of everyday human traits (soft skills) and practical...
Frank Giannotti
Reading Time: 7 min
Diversity, Equity & Inclusion
Talent & Culture

Diversity, Equity & Inclusion: Achievable ideals or more buzzwords?

We often see words like diversity or inclusion thrown around loosely by companies these days. Unfortunately, these terms have...
EHL Insights
Reading Time: 9 min
Photography of people working in a restaurant
Hotel Management

Applying the science of training to the hospitality industry

Effective training in hospitality skills needs a clear structure: demonstration, practice, feedback, implementation and a solid...
Dr Sébastien Fernandez
Reading Time: 5 min
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