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Best HR practices in hospitality industry
HR & Hiring

Best HR Practices in the Hospitality Industry

In hospitality, success doesn’t start at check-in. It starts behind the scenes, with a dedicated workforce that takes pride in...
Alex Sogno
Reading Time: 8 min
Best Practices for Reassuring Your Customers and Employees During the Closure of Your F&B Outlets
F&B Operations

F&B Outlets: Reassuring Your Customers & Employees during closure

During this disruptive time, most hoteliers and F&B managers agree on one thing: A not-so “business-as-usual” future will follow...
Global Asset Solutions
Reading Time: 5 min
Covid-19: How is the Foodservice Industry Coping?

Covid-19: How is the Foodservice Industry Coping?

The world’s latest crisis - COVID-19 - has taken over our lives, irreversibly shifting our economy, society and lifestyle. But...
EHL Insights
Reading Time: 3 min
7 Signs You Need Help With Your Business Guest Experience
Service Design

7 Signs You Need Help With Your Business Guest Experience

When you’re in the hospitality business, you can’t afford to allow even one guest to have a poor guest experience. As savvy...
Pierre Verbeke
Reading Time: 4 min
Hospitality

Managing Overtourism

What, for you, makes an ideal vacation? Being alone in a beautiful spot or sharing the experience with loved ones? More likely...
Dr Peter Varga
Reading Time: 4 min
Shaping Restaurants of the Future with Data-Driven Decision-Making
Technology & Systems

Restaurant Analytics: How Data Is Transforming Modern Hospitality

Restaurants generate a significant amount of information, yet many operators fail to utilize it effectively. Traditionally,...
EHL Insights
Reading Time: 5 min
Branding & Marketing

More than a Pretty Playlist: Music as a Strategic Marketing Tool

These days, fine-tuning your musical decor in harmony with your venue is becoming a big song and dance. To quote digital analyst...
Beatrice Venturini
Reading Time: 6 min
5 language skills critical for communication with customers
Hotel Management

5 language skills critical for communication with customers

Some skills are learned on the job, others in hospitality classwork, and others from a general educational background. Language...
Renata Willi
Reading Time: 2 min
Will the Covid-19 Pandemic Presage Another Once-a-Decade Contraction in Tourism?
Travel

Are we looking at Another Once-a-Decade Contraction in Tourism?

A difficult time on the horizon Had the novel coronavirus not occurred, 2019 would have been hailed as another year of stellar...
Dr Yong Chen
Reading Time: 5 min
Six Actions Taken by Chinese Hoteliers as Immediate Remedies for the Coronavirus Crisis
Hotel Management

6 Actions Taken by Chinese Hoteliers following the Coronavirus Crisis

“Cities in China are carefully easing strict prevention measures and access restrictions based on advancements in local public...
EHL Insights
Reading Time: 5 min
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