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Why emotional intelligence is important in tourism & hospitality
Emotional Intelligence

Why emotional intelligence is important in tourism & hospitality

The term ‘emotional intelligence' (EQ) was popularised by the psychologist, Daniel Goleman, who has stated that self-awareness is...
Daniel Ciapponi
Reading Time: 3 min
Importance of practical training for a hospitality management career
Professional Development

Importance of practical training for a hospitality management career

Young people contemplating a hospitality management education should be aware of the importance of getting a thorough grounding...
Frank Giannotti
Reading Time: 3 min
What is a medical spa?
Healthcare

What is a medical spa?

Medical spas, sometimes referred to as medi-spas or medspas, seek to combine some medical procedures normally performed in a...
Marcel Butchey
Reading Time: 3 min
Airline and hotel partnerships
Hotel Management

Pitfalls of Vertical Integration in Airline and Hotel Partnerships

Vertical integration has long been a part of the travel industry, with airlines and hotels often choosing ownership-based...
Bianca Lüthy
Reading Time: 12 min
Only a manager with social skills awakens employee enthusiasm
Talent & Culture

Only a manager with social skills awakens employee enthusiasm

Without leadership with social competence there is no emotional bond to the employer Only eleven percent of employees in...
EHL Insights
Reading Time: 1 min
Affective Hospitality
Human Experience

Affective Hospitality

The EHL Swiss School of Tourism and Hospitality Passugg in Switzerland is breaking new ground to train a new generation of hotel...
EHL Insights
Reading Time: 2 min
Luxury products and hotels – a good mix?
Luxury

Luxury products and hotels – a good mix?

At first glance, it would seem to be a natural symbiosis - luxury products enhancing luxury hotels. However, the history of...
EHL Graduate School
Reading Time: 3 min
Renting out hotel rooms by the hour to boost your revenue
Hospitality

Renting out hotel rooms by the hour to boost your revenue

Renting out hotel rooms by the hour is nothing new and has traditionally been associated with the world's oldest profession, or...
Kanav Mata
Reading Time: 3 min
5 essential customer service soft skills to establish rapport
Emotional Intelligence

5 essential customer service soft skills to establish rapport

No matter your industry or your role, there are certain customer service soft skills that everyone who works in a retail or...
Martin Jeffrey
Reading Time: 1 min
Why you need verbal & non-verbal communication skills?
Leadership Skills

Why you need verbal & non-verbal communication skills?

To find career success, you need to understand how verbal and non-verbal communication work together in the employment...
Frank Giannotti
Reading Time: 3 min
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