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Experience Economy

Designing moments that earn loyalty - experience design, wellbeing, and value. 

Designing Attractive Food Tourism Experiences

As it’s not dependent on the natural attributes of a destination such as sun, sea and sand, food tourism can be an important tool...
Dr Barry O'Mahony
Reading Time: 3 min

Raw Food Kitchen: The Influence of Nutrition on Our Health

More and more people suffer from intolerances or adjust their diet for health reasons. The EHL SSTH students of the Major...
Alfred Zuberbuehler
Reading Time: 2 min

What is the importance of soft skills in hospitality? Critical!

What are ‘soft skills’ and why are they so important for the tourism and hospitality sector? Soft skills include the ability to...
Michael Hartmann
Reading Time: 3 min

Best medical spas around the world

The spa industry is in a state of unstoppable growth In 2017, there were over 149,000 spas, earning $93.6 billion in revenues and...
Marcel Butchey
Reading Time: 3 min

Customers expectations and perceptions of service quality

Customers expectations and perceptions can be influenced It has been established that beliefs and emotional dispositions...
Frank Giannotti
Reading Time: 2 min

From Service Economy to Emotion Economy

A pure service orientation of the hospitality employees lies in the past, new emotional competences are in demand in order to...
Michael Hartmann
Reading Time: 2 min

Rapid Med Spa industry growth is a pandemic-fuelled phenomena

During the EHL Swiss School of Tourism and Hospitality (EHL SSTH) event: Swiss Medical Spa & Hospitality Think Tank, leading...
EHL Insights
Reading Time: 2 min

What is a medical spa?

Medical spas, sometimes referred to as medi-spas or medspas, seek to combine some medical procedures normally performed in a...
Marcel Butchey
Reading Time: 3 min

Affective Hospitality

The EHL Swiss School of Tourism and Hospitality Passugg in Switzerland is breaking new ground to train a new generation of hotel...
EHL Insights
Reading Time: 2 min

Elysium: A digital, emotional & multisensory training restaurant

The guests in the "Elysium" experience the gastronomy of the future with all their senses. An article published in the Reimagine...
Alfred Zuberbuehler
Reading Time: 3 min