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Experience Economy

Designing moments that earn loyalty - experience design, wellbeing, and value. 

SIF 2024: Investment leaders discuss ESG investing challenges

During the second annual Sustainable Investing Forum, EHL Hospitality Business School hosted industry players to discuss the...
EHL Faculty
Reading Time: 4 min

What is sustainable travel: 10 best practices

As academics specializing in the travel, tourism and hospitality (TTH) industry, we have trained and advised dozens of companies...
Dr Carlos Martin-Rios
Reading Time: 4 min

Is Galapagos Closing to Tourists? Strategies for Sustainable Tourism

Over recent years, the impact of tourism on the environment and local communities has come under the spotlight. Since 2020, an...
Paulina Schmidt
Reading Time: 6 min

Human-centric hospitality: The key to thriving in the industry

In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the...
EHL Graduate School
Reading Time: 4 min

Gen Z customer experience strategy - Dealing with younger generations

You have to be careful when making assumptions about customers based on generation-specific stereotypes, as there are exceptions...
EHL Graduate School
Reading Time: 4 min

A realistic vision of company growth potential - Without overstretching

Business leaders must approach the growth process with caution. It involves increasing an organization’s size - its market share,...
EHL Graduate School
Reading Time: 5 min

Importance of Cultural Experiences in Hospitality

Key Takeaways Be open-minded: Be able to challenge assumptions and avoid quick judgements, stereotyping and being affected by...
Dr Suzanne Godfrey
Reading Time: 7 min

Customer personalization - No longer an option in the digital age?

Personalization refers to tailoring products, services, content, and experiences to align with individual customers' preferences,...
EHL Graduate School
Reading Time: 4 min

Importance of Cultural Experiences in Hospitality

Key Takeaways Be open-minded: Be able to challenge assumptions and avoid quick judgements, stereotyping and being affected by...
Dr Suzanne Godfrey
Reading Time: 7 min

Putting people first: Business success with a human-centric approach

It's no secret that many employees feel unappreciated and undervalued in today’s workforce. Competition for good jobs is fierce,...
EHL Graduate School
Reading Time: 9 min