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Hospitality

Operational performance, guest expectations, and service strategy. 

Hospitality trends: Unveiling the harsh reality of overtourism

In this monthly news-based digest, we delve into the hidden implications and unexpected opportunities that overtourism creates....
Lionel Saul
Reading Time: 6 min

Hospitality industry in Singapore – respect as a driving force

A respectful and empowering work culture is essential to success, particularly in the hospitality sector. Oscar Postma, General...
Florence Dietziker
Reading Time: 4 min

What Hotel General Managers can learn from Marriott International

Last month, in the setting of the stunning St.Regis Saadiyat Island Resort (Abu Dhabi), Marriott International held the first...
Barbara Tucci
Reading Time: 4 min

When business strategy rhymes with financial reporting complexity

An insightful exploration into how certain business strategies can enhance the flexibility of companies while simultaneously...
Dr Cédric Poretti
Reading Time: 2 min

Hospitality trends: How are the different generations traveling?

This month’s digest focuses on different groups of travelers in the hospitality and tourism industry. We'll take a deep dive into...
Dr. Tatyana Tsukanova
Reading Time: 7 min

The impact of a learning and development strategy on hospitality profitability

In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality...
Prof Markus Venzin
Reading Time: 6 min

Cultural Differences: Examples and Tips for Hospitality

A study published in the NPRC Journal of Multidisciplinary Research found that 50.8% of hotel guests felt that cultural...
EHL Insights
Reading Time: 9 min

Key steps to promoting mental serenity in the hospitality workplace

The hospitality industry, despite being based on a premise of welcoming human-centricity, is not always known for its values of...
EHL Faculty
Reading Time: 9 min

Hospitality Trends: Wellness and wellbeing for a thriving life

The hospitality industry is poised to embrace a new era of wellness thanks to the growing emphasis being placed on preventative...
Lionel Saul
Reading Time: 6 min

How to stop the culture of fear and bullying in the Hospitality Industry

Formerly Professor of Food and Beverage and Service Operations Management at EHL, Ian Scarth has a background in strategic...
Ian Scarth FIH
Reading Time: 7 min