Hospitality
Operational performance, guest expectations, and service strategy.
Hospitality trends: Unveiling the harsh reality of overtourism
In this monthly news-based digest, we delve into the hidden implications and unexpected opportunities that overtourism creates....
Lionel Saul
Reading Time: 6 min
Hospitality industry in Singapore – respect as a driving force
A respectful and empowering work culture is essential to success, particularly in the hospitality sector. Oscar Postma, General...
Florence Dietziker
Reading Time: 4 min
What Hotel General Managers can learn from Marriott International
Last month, in the setting of the stunning St.Regis Saadiyat Island Resort (Abu Dhabi), Marriott International held the first...
Barbara Tucci
Reading Time: 4 min
When business strategy rhymes with financial reporting complexity
An insightful exploration into how certain business strategies can enhance the flexibility of companies while simultaneously...
Dr Cédric Poretti
Reading Time: 2 min
Hospitality trends: How are the different generations traveling?
This month’s digest focuses on different groups of travelers in the hospitality and tourism industry. We'll take a deep dive into...
Dr. Tatyana Tsukanova
Reading Time: 7 min
The impact of a learning and development strategy on hospitality profitability
In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality...
Prof Markus Venzin
Reading Time: 6 min
Cultural Differences: Examples and Tips for Hospitality
A study published in the NPRC Journal of Multidisciplinary Research found that 50.8% of hotel guests felt that cultural...
EHL Insights
Reading Time: 9 min
Key steps to promoting mental serenity in the hospitality workplace
The hospitality industry, despite being based on a premise of welcoming human-centricity, is not always known for its values of...
EHL Faculty
Reading Time: 9 min
Hospitality Trends: Wellness and wellbeing for a thriving life
The hospitality industry is poised to embrace a new era of wellness thanks to the growing emphasis being placed on preventative...
Lionel Saul
Reading Time: 6 min
How to stop the culture of fear and bullying in the Hospitality Industry
Formerly Professor of Food and Beverage and Service Operations Management at EHL, Ian Scarth has a background in strategic...
Ian Scarth FIH
Reading Time: 7 min