Hotel Market Strategy: Why Hotels Need a Digital-First Plan
New technology and rising guest expectations are reshaping hospitality, pushing hotels to rethink how they serve and connect with...
Abigail Ward
Reading Time: 5 min
Optimizing Market Analysis for Hotel Industry Resilience
In today’s increasingly uncertain world, market analysis for hotel industry success offers a structured approach to understanding...
EHL Insights
Reading Time: 5 min
Drivers of Hospitality Growth in China
China's tourism numbers have been remarkable lately. Residents made 6.52 billion domestic trips in 2025, spending around 6.3...
Kimberly Yoong
Reading Time: 6 min
The hotel general manager: Time for a new job description?
The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions...
Dr Demian Hodari
Reading Time: 3 min
How carrying the founder’s name disciplines Swiss family firms
Credit Suisse’s recent troubles can partly be put down to a series of scandals that have eroded confidence in this banking giant....
Dr Cédric Poretti
Reading Time: 3 min
Society's values: Decoding the impact of pop culture on Hospitality
The intersection of hospitality and popular culture is a dynamic space where societal values, norms, and human interactions are...
Natacha Reymond
Reading Time: 3 min
Digital Transformation: A Competitive Edge in Tourism & Hospitality
“If we are digitally on the way and data-based, […] it is essential that the guest stands for us in the center. Digitalization...
Resilient Tourism Team
Reading Time: 5 min
Highlights from the 7th Hospitality Finance & Economics Conference
Dr Masaki Mori shares highlights from the 7th Hospitality Finance & Economics Conference jointly organized by NUS Institute of...
Dr Masaki Mori
Reading Time: 3 min
How geometry can help shape hiring
When faced with the question of which shape has the largest area, our intuitive responses may vary. Some argue for the shape on...
Dr Sébastien Fernandez
Reading Time: 3 min
High Turnover in the Hospitality Industry: A Result of Neglected Training
In the hospitality industry, providing excellent service is crucial to success. However, achieving this goal is not easy, as the...
Anne-Céline Depierraz
Reading Time: 5 min