Hospitality
Operational performance, guest expectations, and service strategy.
Hotel Owners: What Role do They Play in Decision-Making?
Hotel owners increasingly contract hotel management companies to operate their properties. While extensive research has examined...
Dr Demian Hodari
Reading Time: 3 min
Importance of Teamwork in Hospitality Industry: at Plaza Athénée Paris
How does one of the top restaurants in the world approach teamwork in service? Two EHL lecturers have just spent several days at ...
Stuart Pallister
Reading Time: 3 min
Revenue Management: What to Expect in the Next 24 Months
EHL senior lecturer Scott Dahl, who had some 15 years’ experience in revenue management leadership roles, says four major themes...
Scott Dahl
Reading Time: 3 min
3 reasons hospitality managers can't be replaced by robots
Advances in technology disrupt industries. While much of the focus on new technology is how it's created new gig economy jobs for...
EHL Insights
Reading Time: 1 min
Content Marketing Strategy in Hospitality: Choice Hotels Europe
In this article on the brand as publisher, we focus on Choice Hotels which has launched a travel portal to drive traffic to its...
Stuart Pallister
Reading Time: 4 min
The (In)famous Article 404 of the Swiss Code of Obligations
Contracts, whether for providing specific labor-related services or so-called ‘agency’ agreements, form the cornerstone of most...
EHL Faculty
Reading Time: 4 min
The Need for Big Data and Quantitative Skills Training In Hospitality
The hospitality industry is becoming increasingly complex, with financial engineering, corporate governance, and strategic...
Dr Giuliano Bianchi
Reading Time: 2 min
Going Plastic-Free: Hotels and Airlines Reducing Plastic Use
From plastic straws to the complete elimination of single-use plastics, more and more in the hospitality industry are opting to...
EHL Insights
Reading Time: 6 min
How Smart Hotel Rooms Are Transforming the Guest Experience
Smart hotel rooms revolutionize hospitality by combining comfort, personalization, and sustainability in ways that were...
Samuel Wich
Reading Time: 7 min
Frugal Innovation in Hospitality: Insights From Navi Radjou
How can we, as an industry, do more with less? That’s a challenge more and more companies are facing nowadays. It’s also a...
Stuart Pallister
Reading Time: 3 min