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Hospitality

Operational performance, guest expectations, and service strategy. 

How can Google Help Hoteliers according to Google Industry Leader

We spoke recently to Philipp Ries, Industry Leader for hospitality at Google in Switzerland, after his recent keynote speech to...
Stuart Pallister
Reading Time: 3 min

Hotel Booking Sites Under Scrutiny: Implications for Hotels

At the end of June, the UK’s Competition and Markets Authority (CMA) launched a crackdown on a number of hotel booking sites due...
Stuart Pallister
Reading Time: 2 min

Hospitality Management in India: Key Themes & Industry Insights

Although a layman’s perception of hospitality is overwhelmed by the notion of “guest-oriented services”, the scope of hospitality...
Dr Prashant Das
Reading Time: 3 min

The Origins Of The Hospitality Industry And What Lies Ahead

A brief history of the hospitality industry Away from home, surrounded by strangers and yet you feel welcome. The original idea...
Samuel Wich
Reading Time: 2 min

European Hotel Industry Performance Over the Cycle

Over the last four years, we observed a certain level of volatility in the main indicators of hotels’ performances, including the...
Dr Isabella Blengini
Reading Time: 2 min

On the Rise: Hospitality in Latin America

The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue...
Dr Achim Schmitt
Reading Time: 3 min

Hospitality & Leisure Trends: Differentiation in the Hospitality and Leisure Industry

The last decade has been a period of sustained structural change for the hospitality and leisure industry, and that change is...
EHL Insights
Reading Time: 6 min

Driving Hospitality Innovation - INDUSTRY REPORT

EHL recently released a comprehensive hotel industry report: the Hospitality Industry Innovation Report, authored by Dr. Carlos...
Dr Carlos Martin-Rios
Reading Time: 2 min

Pet Hotels: The Ultimate ‘Niche’?

Globally, pet care represents a huge market that’s worth some 180 billion USD. So even though the panel discussion at the Window...
Stuart Pallister
Reading Time: 2 min

Sodexo: How Employee Engagement is Transforming the Catering Giant

Over the decades, French services giant Sodexo has been transforming itself. Known to many as a catering firm, which may have...
EHL Insights
Reading Time: 3 min