Hoteliers Face up to Tech Challenges
Technology spending has been relatively low in the hospitality industry compared with sectors such as financial services and...
Dr Hilary Murphy
Reading Time: 2 min
The hotel GM and the importance of a strong network
A hospitality management school alumni association is like an extended family. Comparable, perhaps, to a hotel’s staff. To...
EHL Insights
Reading Time: 2 min
Enhancing hotel experiences through Digitalization
It goes without saying that we are shifting into the digital era.Hotel brands are seizing on the new media platform to give their...
Ana Sofía Acuña
Reading Time: 2 min
New Roles and Duties for Front of House Staff
It should not come as news that changing technology is disrupting many industries, including hospitality. From complimentary...
Frank Giannotti
Reading Time: 3 min
Hotel Cybersecurity: Threats, Examples and Best Practices
Over the last quarter of a century, society has undergone unprecedented change, and our world is now almost entirely digitally...
Veronika Mercier
Reading Time: 7 min
Hotel Star Ratings: an Industry Guide
When contemplating a career in hospitality and tourism management, or hotel management, knowing what will make your hotel stand...
Marie Charrière
Reading Time: 7 min
How to respond to online negative hotel reviews?
The percentage of travelers who book their trip online is growing every year. As a consequence, it is becoming extremely...
EHL Insights
Reading Time: 2 min
Exploring the Resort Business Model
Unlike hotels that often focus primarily on rooms and short-term stays, resorts operate as complete ecosystems designed to...
Abigail Ward
Reading Time: 7 min
Inside Aman Hospitality: The Art of Service & Seclusion
Few hotel brands inspire as much devotion and curiosity as Aman. Since its founding in 1988, the company has quietly cultivated a...
EHL Insights
Reading Time: 11 min
Making sense of the hotel spa
After significant economic, financial and geopolitical turmoil over the last years, the global spa and wellness industry is not...
Marcel Butchey
Reading Time: 4 min