How to successfully relaunch a hotel?
Real estate rules and regulations have become more and more strict and complex in the past few years. Thus, both individuals and...
Paola Bellia
Reading Time: 3 min
Sensory Marketing for Hotels: a Powerful Loyalty Builder
Sensory marketing has been used by some of the world’s biggest brands for decades. Famous examples range from the iconic sound of...
Abigail Ward
Reading Time: 6 min
Strategies for Effective Hotel Reputation Management
There is almost limitless data to suggest that online reputation can make or break a hotel's level of success. From online...
Ana McFee
Reading Time: 7 min
Guest-Facing Technology: Transforming Hospitality
Guest-facing technology is changing the way people experience hotels and we're here for it. Instead of relying solely on staff,...
EHL Insights
Reading Time: 4 min
Room service just got better: Meet Dash, the room service robot
If you call room service for a toothbrush or a midnight snack at InterContinental Group's Crowne Plaza San Jose - Silicon Valley,...
EHL Insights
Reading Time: 2 min
What does the future of hospitality hold?
Ecole hôtelière de Lausanne has been the future of hospitality since 1893. A hoverboard. A room service robot. A virtual reality...
EHL Insights
Reading Time: 1 min