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Hotel Management

Hospitality Innovation: an Oxymoron?
Hotel Management

Hospitality Innovation: an Oxymoron?

Innovation. It’s the lifeblood of many industries. But in our industry, hospitality, innovation tends to be incremental rather...
Dr Christine Demen-Meier
Reading Time: 7 min
Could Google become a dominant force in hospitality?
Hotel Management

Who’s Afraid of Google?

Google, whose mantra used to be ‘Don’t be evil’ (until it dropped it for the motto ‘Do the right thing’), is almost omnipresent...
EHL Insights
Reading Time: 5 min
What will the hospitality industry look like in 2030?
Hotel Management

What will the hospitality industry look like in 2030?

Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By...
EHL Insights
What Are Private Banking Services?
Hotel Management

What Are Private Banking Services?

At a Glance Private banks have always adopted CX principles from hospitality to differentiate themselves in a competitive...
Dr Margarita Cruz
Reading Time: 10 min
Hotel Management

Loyalty and Hospitality: Taking on the OTAs

After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with...
Scott Dahl
Reading Time: 1 min
Lifestyle and boutique hotels are more than just a fad, they are excellent investment pieces.
Hotel Management

The Better Hotel Investment: Luxury or Lifestyle?

We would all like to be rich enough to buy a trophy hotel in central London, Paris or Singapore. Imagine the kudos in being able...
Jia Zou
Reading Time: 7 min
EHL's round table on hospitality industry disruption
Hotel Management

Leading Through Disruption in Hospitality

The hospitality industry has seen rapid change over the past decade, with new technologies, online platforms and markets ushering...
EHL Graduate School
Reading Time: 5 min
Will smart hotels be autonomous or connected?
Hotel Management

Will smart hotels be autonomous or connected?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalization, one of them being a shift...
EHL Insights
Reading Time: 2 min
Four Actionable Steps to Stay Relevant Through Customization and Personalized Services
Hotel Management

Personalization in hotels: Stay relevant with customized services

Hoteliers are seeing their relevance diminishing almost by the day as customers increasingly turn to alternative (non-hotel)...
Dr Meng-Mei Maggie Chen
Reading Time: 5 min
In Search of Inspiration, Innovation and Transformation in the Hospitality Industry
Hotel Management

Inspiration, Innovation and Transformation in the Hospitality Industry

The good, the great and the – sometimes – downright innovative came together in Berlin this month to discuss the state of the...
EHL Insights
Reading Time: 2 min
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