• There are no suggestions because the search field is empty.

Blog

Disruptive Innovation: Are we There Yet?
Innovators

Disruptive innovation: Are we there yet?

Society both likes and fears the concept of disruptive innovation. We like to experience new ways of traveling and creativity in...
Dr Carlos Martin-Rios
Reading Time: 2 min
What Are Private Banking Services?
Hotel Management

What Are Private Banking Services?

At a Glance Private banks have always adopted CX principles from hospitality to differentiate themselves in a competitive...
Dr Margarita Cruz
Reading Time: 10 min
Big data is one of the most effective marketing techniques to encourage loyalty and boost lifetime customer value.
Service Design

Personalize your customer journey like the Ritz Carlton

At first glance, big data might not seem like a critical tool to support your hospitality business. Big data certainly doesn't...
Meygan Gerber
Reading Time: 2 min
Switzerland: The country of innovation
Innovators

Switzerland: The country of innovation

Switzerland is a nation of inventors and innovators. For the last six years running, Switzerland was ranked as the number one...
EHL Insights
Reading Time: 3 min
Hotel Management

Loyalty and Hospitality: Taking on the OTAs

After years of complaining about online travel agencies (OTAs) and how they have inserted themselves in the relationship with...
Scott Dahl
Reading Time: 1 min
Lifestyle and boutique hotels are more than just a fad, they are excellent investment pieces.
Hotel Management

The Better Hotel Investment: Luxury or Lifestyle?

We would all like to be rich enough to buy a trophy hotel in central London, Paris or Singapore. Imagine the kudos in being able...
Jia Zou
Reading Time: 7 min
EHL's round table on hospitality industry disruption
Hotel Management

Leading Through Disruption in Hospitality

The hospitality industry has seen rapid change over the past decade, with new technologies, online platforms and markets ushering...
EHL Graduate School
Reading Time: 5 min
Hygge: An example of hospitality across cultures
Branding & Marketing

Hygge: An example of hospitality across cultures

The Oxford Dictionary defines hospitality as “the friendly and generous reception and entertainment of guests, visitors, or...
Emilie Suter
Reading Time: 2 min
Will smart hotels be autonomous or connected?
Hotel Management

Will smart hotels be autonomous or connected?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalization, one of them being a shift...
EHL Insights
Reading Time: 2 min
Adopting an Innovative Mindset in Foodservice
Culinary Strategy & Innovation

Adopting an Innovative Mindset in Foodservice

What does innovation mean to food and beverage specialists, given their respective working structures and cultures? AccorHotels'...
Frank Schuetzendorf
Reading Time: 4 min
118 119 120 121 122