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Strategic Leadership Characteristics: Tips for Modern Day Execs
Leadership Skills

Strategic Leadership Characteristics: Tips for Modern Day Execs

Traditionally, it was autocratic leadership skills that separated senior business leaders from the rest. In this model of...
EHL Graduate School
Reading Time: 9 min
HR & Hiring

How to manage cultural diversity in hospitality - A quick guide

Globalization, increasing freedom of movement between countries, and the growing interdependence of national economies have...
EHL Graduate School
Reading Time: 4 min
Real Estate

Finance & real estate research: Dr. Mori discusses his latest work

Welcome to the regular Q&A feature where we shine the spotlight on our EHL research faculty and their current work. With a view...
Andrew Brenner
Reading Time: 4 min
talent management in hospitality
HR & Hiring

Skills-based talent management in hospitality and tourism

Hospitality businesses rely on their employees to provide excellent service and maintain the brand image. This front-line reality...
Dr Bertrand Audrin
Reading Time: 5 min
service excellence
Service Design

Defining service excellence: Setting the highest standards of service in 2024

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience –...
Kimberly Yoong
Reading Time: 7 min
Emotional Intelligence

Constructive criticism or toxic comments? How to make the difference?

Criticism is never easy to take, but at some point in your professional life, you will receive it and may also have to give it....
EHL Graduate School
Reading Time: 6 min
Hospitality

Transparency & conflict resolution in Airbnb & other two-sided markets

The rise in e-commerce platforms on the digital marketplace has led to many successful peer-to-peer businesses operating on an...
Dr Isabella Blengini
Reading Time: 7 min
Public relations crisis management
Leadership Skills

Public relations crisis management: A guide to overcoming challenges

A crisis can hit any business at any time. It could start as negative news that snowballs, terrible online reviews, or even an...
EHL Graduate School
Reading Time: 6 min
areas of tourism
Career Guides

8 lucrative career paths in the hospitality and tourism industry

The hospitality field is one of the most encompassing industries in the world. It can include every element of vacation, tourism...
EHL Insights
Reading Time: 6 min
What is a distribution strategy
Branding & Marketing

What is a distribution strategy?

The ways in which businesses get their products and services to customers continue to rapidly evolve. An effective distribution...
Jochen de Peuter-Rutten
Reading Time: 8 min
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