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Blog

Tips for getting ahead with online classes
Career Guides

How to ace online classes in college?

Online classes offer incredible opportunities for students. The increased flexibility appeals to a growing number of those...
EHL Insights
Reading Time: 5 min
Service design
Service Design

Service design in hospitality: why a holistic approach is the winning formula

On a global scale, the tourism industry impacts over 284 million jobs. These jobs comprise an enormous sector of the global...
Xiaodong Zhang
Reading Time: 4 min
5 steps to remedy a customer service failure
Service Design

Customer Service Recovery: Turning Discontent into Loyalty

Failures in customer service are inevitable. Whether you’re just starting your hospitality business or are working as a...
Kanav Mata
Reading Time: 6 min
Sustainable gastronomy in practice
Sustainability

Sustainable gastronomy: An opportunity for a green recovery

In celebration of the UN Sustainable Gastronomy Day on June 18th, EHL’s Carlos-Martin Rios (Professor of Management &...
Dr Carlos Martin-Rios
Reading Time: 4 min
Hotel spa and wellness post Covid-19
Wellness

22 Best practices for your Spa and Wellness during post Covid-19

New ways of working, new consumption patterns, new ways of interacting with guests, and most certainly, new cleanliness standards...
Global Asset Solutions
Reading Time: 7 min
Easy roast lamb recipe
Recipes

Easy roast lamb recipe that will delight your dinner guests

Hailing from the head table of starred restaurants and embassies, the chef at the Berceau des Sens, Cédric Bourassin, has...
Cédric Bourassin
Hotels and retail companies are finally realizing that they have a lot in common. It’s time for hotels to harness that potential.
Hospitallity

Retail and Hospitality convergence

What Is Hospitality Retail Management? The field of hospitality retail management offers managers an opportunity to enhance a...
Youri Sawerschel
Reading Time: 2 min
Video chat apps allow you to chat with friends, stay in touch with family members, organize virtual parties, and more.
Wellness

10 video chat apps to use if you're social distancing

Even before the COVID-19 pandemic made working remotely from home a necessity for many people, videoconferencing was an important...
EHL Insights
Reading Time: 5 min
A Crisis Management Framework to Leverage your Housekeeping Department in COVID-19

Housekeeping Department: COVID-19 Crisis Management Framework

With many hotels already closed, the first step of reacting to this crisis has been completed. This critical action hits pause on...
EHL Insights
Reading Time: 2 min
Service design: the map to move your hospitality industry business forward
Service Design

Service design definition: how hospitality leaders see it.

Over the past few decades, service-related businesses have seen incredible growth. They now comprise about 80 percent of the...
Franck Louveau
Reading Time: 4 min
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