Dr. Lohyd Terrier on the intersection of Hospitality and Healthcare
As the patient experience moves to the forefront of healthcare delivery, what are the hospitality systems, processes and...
Beatrice Venturini
Reading Time: 5 min
How the world’s largest brewer uses innovation and sustainability
EHL Alliance founding member, AB InBev is brewer of some of the world’s best beers, like Stella Artois, Corona, and the American...
EHL Insights
Reading Time: 2 min
Neuroscience: How can it help you reach Service Excellence?
For businesses to build strong, lasting connections with customers, they must first understand what drives their...
Ana McFee
Reading Time: 6 min
How to create a top Spa menu: From body wraps to management
An overview of the importance of quality products, treatments and a varied menu offering in the spa industry. Based on the...
Marcel Butchey
Reading Time: 5 min
Sustainable travel statistics: 6 facts to open your mind
What do industry professionals need to know about the 'new norm' in tourism? In this article we take a deeper look at 6...
Xiaodong Zhang
Reading Time: 5 min
THE Service Excellence Guide: from Service Design to Service Recovery
What is Service Excellence and why is it such a big deal? Learn more about this key hospitality ingredient with Hospitality &...
Franck Louveau
Reading Time: 10 min
Customer Service and Recovery via Social Media
More than half of the world’s population currently uses social media. People turn to the various platforms to connect with...
Ana McFee
Reading Time: 7 min
EHL’s Customer Experience Management Institute: prioritizing customer-centricity
In September 2020, EHL launched a new research institute called the Institute of Customer Experience Management. The launch of...
Dr Alessandro Inversini
Reading Time: 3 min
An introduction to Service Design
Although service-oriented organizations now comprise 80 percent of the economy in developed countries, a surprising number of...
Olivier Verschelde
Reading Time: 4 min
All you need to understand about Service Excellence
In the hospitality industry, brands need to provide the experience that their customers want. Whether they are staying in a...
Meygan Gerber
Reading Time: 4 min