Sustainable Business Practices vs. Business Recovery: HR in the middle
In the current business context, most hospitality organizations are finding themselves wanting to strike the right balance of...
EHL Insights
Reading Time: 3 min
6 main ethical concerns of service robots and human interaction
“Service Robots” come with a variety of ethical questions regarding their use. Research in this field can help to find the...
Dr Reza Etemad-Sajadi
Reading Time: 4 min
Service Innovation: Embracing design thinking in business model innovation
This is the challenging backdrop against which companies are turning to service innovation to set themselves apart from the...
Dr Nicole Hinrichs
Reading Time: 4 min
Customer Service vs. Customer Experience: Key differences
Terms such as “customer service” and “customer experience” are commonly misinterpreted and interchangeably used. Similar as they...
Ana Palombini
Reading Time: 6 min
Opportunity Analysis: An effective 3-step approach
In the hospitality and travel industries, experts can perform an opportunity analysis of a hotel or property. This is a helpful...
Jochen de Peuter-Rutten
Reading Time: 4 min
Customer Experience Transformation: how to get the essentials right first
If we believe that the customer experience is the future of business, then understanding how your customers perceive their...
Dr Alessandro Inversini
Reading Time: 4 min
The importance of the Service Profit Chain
The Service Profit Chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty,...
Franck Louveau
Reading Time: 7 min
Tips for sustainable food sourcing practices courtesy of Beelong
In order to understand its level of sustainability and environmentally-friendly practices, EHL allowed the Beelong start-up to...
Natacha Reymond
Reading Time: 4 min
Promoting the practice of Carpooling
What are some of the factors to be considered when designing and implementing carpooling strategies? Carpooling programs need to...
Martha Sandoval Alvarado
Reading Time: 5 min
Sustainability in hospitality: Putting construction issues first
Hospitality firms are increasingly keen to jump on the sustainability bandwagon. However, too often they get lost in the...
EHL Faculty
Reading Time: 4 min