It’s time to embed human-centric principles in all organizations
For too long, the vast majority of humanity has been left out of the business equation, says the Dean of EHL Hospitality Business...
Dr Achim Schmitt
Reading Time: 4 min
Event Tourism: How Music, Sport, and Film Shape Destinations
From Taylor Swift’s record-breaking concert tours to Mega-Sports events and the surge of screen tourism inspired by hit shows...
EHL Faculty
Reading Time: 4 min
Sustainability in the hospitality industry: Going the extra mile
What’s holding hotels back from doing more than basic eco-friendly gestures like reusing towels or reducing plastic, and...
Beatrice Venturini
Reading Time: 4 min
How to keep even the most challenging customers happy
As stories of customers acting out in rage continue to rise, emotional intelligence provides a solution to solve problems and...
EHL Graduate School
Reading Time: 6 min
Understanding event sponsorship as a marketing tool
With the cost of marketing on digital platforms going up and conversion rates heading in the other direction, brands in many...
EHL Graduate School
Reading Time: 4 min
Using AI-equipped service robots: the customer point of view
Artificial Intelligence has been widely adopted across various industries, bringing transformative benefits and driving...
Dr Reza Etemad-Sajadi
Reading Time: 3 min
Sustainable Tourism in Switzerland: A New Standard for Hospitality
As sustainability reshapes global travel, Switzerland stands as a model of balance between environmental stewardship and premium...
EHL Faculty
Reading Time: 3 min
What hospitals can learn from the hospitality industry – The operational perspective
In a previous contribution to EHL Insights, we elaborated on the parallels between the hospitality and healthcare industries. We...
EHL Faculty
Reading Time: 4 min
What hospitals can learn from the hospitality industry – The strategic perspective
A strategic look at what hospitals stand to learn from their neighboring industry, hospitality. Though serving different...
EHL Faculty
Reading Time: 4 min
Technology and Home Care: Creating Connected Services
Technology develops at an unprecedented pace, impacting different industries and changing how services are delivered. Innovations...
EHL Insights
Reading Time: 6 min