Hospitality
Operational performance, guest expectations, and service strategy.
5 emerging trends in hotel concept development
From a meditation app competing with a spa to a hotel encouraging its guests to save coral reefs, the hospitality industry has...
Youri Sawerschel
Reading Time: 2 min
Concept Design: Crafting distinctive hotels through storytelling
Mention ‘hospitality concept design’ and the first words that come up in the minds of many is this: beautiful interior design....
Kimberly Yoong
Reading Time: 8 min
Guest experience: Towards authentic immersion
What is the importance of guest experience? At the heart of every restaurant's potential for profit and success is the quality...
Catherine Rey
Reading Time: 2 min
How to find creative solutions for training in hotel & restaurant?
As the hospitality industry continues to grow and mature in response to emerging and changing customer expectations, technology...
Rebecca Liu
Reading Time: 5 min
Co-living: Hotel guest community integration
What is co-living? Co-living is a way to live and share an inhabitable space with other like-minded people. Co-living is fast...
EHL Insights
Reading Time: 2 min
Resilience: The future of the Hospitality Industry
As the global pandemic has swept around the world, few sectors have been hit as hard as the hospitality industry. People have...
EHL Insights
Reading Time: 6 min
How online consumer reviews impact the future of sustainable practice
Why are some hoteliers still lagging behind? All business must embrace sustainability, especially at a time when customers are...
EHL Insights
Reading Time: 5 min
Regenerative Tourism: A Shift Beyond Sustainability
For years, the conversation around travel has centered on sustainability, focusing on minimizing harm, reducing waste, and...
Abigail Ward
Reading Time: 6 min
European Hotel Investment Market 2020: surprisingly optimistic results
February 2021 – today, nearly a year into our days of forced telecommuting and videoconferencing, the words ‘impact of COVID-19’...
Kimberly Yoong
Reading Time: 4 min
Hospitality Content Marketing: a Guide
To draw guests to your hotel, bar, restaurant, or entertainment venue, you need to reach them where they are. And unless you're...
Abigail Ward
Reading Time: 9 min