Hospitality
Operational performance, guest expectations, and service strategy.
ESG in Hotel Real Estate: Systemic solutions for a systemic problem
The United Nations Environment Programme (UNEP) reported that in 2019, emissions from building operations had reached record-high...
Kimberly Yoong
Reading Time: 8 min
What is People Analytics?
Analytics give an important way for businesses to track and measure whether they are meeting their goals. We have analytics to...
EHL Insights
Reading Time: 5 min
Why do creative people become Hospitality stars?
If you’re a creative person, you might think that a career in the hospitality industry would put an end to your inspiration and...
Ana McFee
Reading Time: 4 min
Airport industry: The return on investment of Hospitality
What can airport operators gain from implementing a greater hospitality mindset? At a time when non-aeronautical revenue is at a...
Damien Kobel
Reading Time: 4 min
Is opening a hotel in a Swiss ski resort a good investment?
Five years ago, the future of Swiss winter ski resorts was somewhat dim, after consecutive winter seasons with little to no snow...
Pierre Verbeke
Reading Time: 6 min
Med spa: A cure for ailing hotels
To say that the hospitality and travel industry has been affected by the worldwide pandemic is truly an understatement. Those who...
Pierre Verbeke
Reading Time: 5 min
Destination marketing: how to use images to promote a destination
A picture is worth a thousand words! A picture is worth a thousand potential visitors to a destination! Destination marketing...
Dr Meng-Mei Maggie Chen
Reading Time: 2 min
The Complete Guide to Hotel Rate Types
Why does a room cost $120 one day and $180 the next? The answer lies in hotel rate types, which are pricing categories for...
Emma Näpänkangas
Reading Time: 5 min
Swissness: Solutions for a regenerative hospitality ecosystem
Swissness is a synonym for precision, serenity, cleanliness, reliability and fairness, - and is marketed as being typically...
Dr Carlos Martin-Rios
Reading Time: 5 min
3 arguments why monitoring your hotel's indoor air quality is crucial
A happy guest is an objective for all hoteliers and much hard work is employed towards creating a unique guest experience. As a...
Larina Maira Laube
Reading Time: 4 min