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Hospitality

Operational performance, guest expectations, and service strategy. 

5 emerging trends in hotel concept development

From a meditation app competing with a spa to a hotel encouraging its guests to save coral reefs, the hospitality industry has...
Youri Sawerschel
Reading Time: 2 min

Concept Design: Crafting distinctive hotels through storytelling

Mention ‘hospitality concept design’ and the first words that come up in the minds of many is this: beautiful interior design....
Kimberly Yoong
Reading Time: 8 min

Guest experience: Towards authentic immersion

What is the importance of guest experience? At the heart of every restaurant's potential for profit and success is the quality...
Catherine Rey
Reading Time: 2 min

How to find creative solutions for training in hotel & restaurant?

As the hospitality industry continues to grow and mature in response to emerging and changing customer expectations, technology...
Rebecca Liu
Reading Time: 5 min

Co-living: Hotel guest community integration

What is co-living? Co-living is a way to live and share an inhabitable space with other like-minded people. Co-living is fast...
EHL Insights
Reading Time: 2 min

Resilience: The future of the Hospitality Industry

As the global pandemic has swept around the world, few sectors have been hit as hard as the hospitality industry. People have...
EHL Insights
Reading Time: 6 min

How online consumer reviews impact the future of sustainable practice

Why are some hoteliers still lagging behind? All business must embrace sustainability, especially at a time when customers are...
EHL Insights
Reading Time: 5 min

Regenerative Tourism: A Shift Beyond Sustainability

For years, the conversation around travel has centered on sustainability, focusing on minimizing harm, reducing waste, and...
Abigail Ward
Reading Time: 6 min

European Hotel Investment Market 2020: surprisingly optimistic results

February 2021 – today, nearly a year into our days of forced telecommuting and videoconferencing, the words ‘impact of COVID-19’...
Kimberly Yoong
Reading Time: 4 min

Hospitality Content Marketing: a Guide

To draw guests to your hotel, bar, restaurant, or entertainment venue, you need to reach them where they are. And unless you're...
Abigail Ward
Reading Time: 9 min