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Hospitality

Operational performance, guest expectations, and service strategy. 

Human Trafficking and the Hotel Industry: How to Prevent It

The EHL Women in Leadership (WIL) Expert Series had the privilege to welcome Prof. Dr. Maureen Brookes of the Oxford School of...
Dr Sowon Kim
Reading Time: 3 min

Developing Hybrid Skills: How Tech and AI are Reshaping the Hospitality Job Market

Change has never been as rapid as today. The constant evolution in technology, at an ever-increasing pace, is changing our world...
EHL Insights
Reading Time: 4 min

The Value of Forecasting Models For Swiss Hotels

Researchers at Ecole hôteliere de Lausanne in Switzerland are developing a forecasting model to predict guest stays at Swiss...
Stuart Pallister
Reading Time: 2 min

General managers: Bridging the gap between hotel owners and operators

In the final article in a three-part series on the evolving relationship between hotel owners and operators, EHL professor Demian...
Dr Demian Hodari
Reading Time: 3 min

Notable Luxury Travel Trends In 2026

The world of luxury travel is undergoing a transformation. Gone are the days when luxury merely signified opulence and...
Veronika Mercier
Reading Time: 7 min

The Best Hospitality Blogs For Industry Professionals

Blogs are a great way to get a more personal, behind-the-scenes look at the hospitality sector, whether you’re a seasoned...
EHL Insights
Reading Time: 9 min

Advertise your hotel on Facebook?

Facebook offers access to 1.3 billion daily active users and 2 billion monthly active users. According to SimilarWeb, Facebook...
EHL Insights
Reading Time: 3 min

The Future of Hotel Management: "The humble waiter is passé"

Michael Hartmann, Managing Director of EHL Swiss School of Tourism and Hospitality (SSTH), talks exclusively about the future of...
EHL Insights
Reading Time: 4 min

What are some hidden facts about the hotel industry that may surprise you?

Today’s hotel sector has evolved into a web of complex structures that are little understood by the general public. Do the...
Daniel Ciapponi
Reading Time: 2 min

How Practice Builds Soft Skills in Hospitality

In any trade or area of knowledge, there are two kinds of skills--hard skills and soft skills. Hard skills are usually technical...
Frank Giannotti
Reading Time: 3 min